The purpose of this role is to provide entry-level technical support to the IT team by assisting with the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems. This role is ideal for candidates who have completed foundational IT certifications (such as CCNA or CompTIA) and are looking to gain practical, hands-on experience in a professional environment.

Key Responsibilities:

• Provide first-line technical support to end-users (on-site and remote)
• Assist with troubleshooting hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Support basic network setup and troubleshooting (LAN/WAN, Wi-Fi connectivity)
• Assist with user account creation, password resets, and access management
• Perform software installations, updates, and patch management
• Monitor IT systems and escalate complex issues to senior technicians
• Maintain accurate documentation of support tickets and resolutions
• Assist with IT asset management and inventory tracking
• Support onboarding/offboarding of employees (device setup, access provisioning)
• Ensure adherence to IT policies, security protocols, and best practices

Minimum Requirements:

• Matric (Grade 12)
• Relevant IT certifications such as:
  • CCNA (Cisco Certified Network Associate)
  • CompTIA A+
  • CompTIA N+ (Network+)
  • CompTIA Security+ (advantageous)
• Basic understanding of computer hardware, software, and networking
• Exposure to Windows operating systems (Windows 10/11, Windows Server basics)
• Basic knowledge of Microsoft 365 / Active Directory (advantageous)
• Strong willingness to learn and grow within IT

Key Skills & Competencies:

• Basic troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Customer service orientation
• Ability to follow instructions and processes
• Time management and task prioritization
• Attention to detail
• Ability to work independently and within a team

Advantageous Experience:

• Internship or practical exposure in an IT support environment
• Experience with:
  • Routers and switches (basic configuration)
  • Remote support tools
  • Ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
  • Basic cybersecurity awareness

Personal Attributes:

• Eagerness to learn and develop technical skills
• Positive attitude and strong work ethic
• Reliable and accountable
• Adaptable in a fast-paced environment