ICTEngage

Training Courses

First Line Support

Understanding the Problem

This half day course provides a snapshot of how customers connect to the Internet via different technologies such as ADSL/ LTE / Fibre etc. It covers internal and external networking and the way equipment and hardware is connected. 

 

Telesales

Pass the gatekeeper 

This course provides a high-level telecoms industry overview of products and services and how-to tailor sales pitches for optimum results. We cover myriad vertical industries such as mining, hospitality, transport and travel and train you on how to adapt your pitch relevantly and compellingly. 

Sales Excellence

B2B Sales Success 

This intense one-day course scopes the various technologies within the telecoms industry. Attendees will learn about the history of telecoms, from inception and follow its growth from then to now. It provides an outline of new technologies and insights into the future with trends and forecasts. 

The Art of Selling

Be That Expert! 

This course is designed to provide attendees with a thorough grasp and working knowledge of the telecoms industry. The hands-on and interactive approach is engaging and bring the latest industry trends and forecasts to life with case studies and simulation exercises. 

Processes

Let Your Company Take The Lead 

This is a customised course that is tailored to suit your needs. More and more we find companies creating processes to work around technology investments where in fact, technology, such as software, should work for the business. 

 

Understanding Telephony & VoIP Technical

The Nitty Gritty

Through the power of VoIP, traditional voice and data networks are converging to become a single organisational resource. The ability to route voice and data traffic over a single IP network is resulting in major cost savings as the separate network functions are combined within one multi-purpose entity. 

Practical VoIP Debugging

Step It Up 

The number of corporate VoIP subscribers worldwide is forecasted to reach 204.8 billion in 2020. As this technology’s prevalence grows, so will the need to debug potential issues. This intense one-day course provides elementary techniques and commands to debug and troubleshoot VoIP networks. 

Asterisk Pro

Installer Training Course

Want to be an Asterisk developer or build your own telephone system? Then this is the course is for you. Thinking of writing the dCAP exam? Our preparation course for the dCAP exam includes the Asterisk Pro Installer course and the Advanced course.

 

Microsoft Excel

TRANSFORMING YOU FROM A NOVICE TO A PROFICIENT USER

Microsoft Excel is a pivotal programme to Business success. There is a generalised Misconception that it is solely used as a database capturing programme.