The purpose of a direct sales representative is to promote the products and services of the company tocurrent and new clients in order to generate revenue. He/she also offers advice to the clients on the wayto use the products so that they can achieve cost savings and increase revenues. They are required todo extensive travelling in order to visit the clients. They have to grow the existing client database, createnew leads and meet or exceed monthly sales quotas while increasing customer satisfaction. JOB DUTIES  Builds direct base by meeting with potential clients and educating them on the benefits of ourproducts Identifies business opportunities by identifying prospects and evaluating their position in theindustry  Sign up new clients  Facilitate client orders and roll-out managing the expectation based on standard processes andprocedures Act as point of contact and handle client’s individual needs Set up “demo” meeting with clients, when required Generate quotes and proposals for clients Get the necessary documents needed for the sales process from the client Keep clients up to date with progress of orders Plan the installation with internal and 3rd party vendors  Test to ensure the solution is working correctly once completed Plan a site survey to determine client’s existing infrastructure setup and current call-flow  Arrange 3CX system training for end-users POC’s at clients for 3CX and certain connectivity  Completes proactive customer “good will” calls to ensure their experience with our products &services matches their expectations and that they are satisfied with our products & services Handle direct sales complaints by investigating the problem, develop a solution and makingrecommendations to the department manager  Respond to all inquiries, cancellation requests and sales requests within a specified timeframe Build a relationship with existing client database to ensure repeat sales Plan and organize daily work schedule to ensure efficient time management Create reports based on performance for submission to the department manager (may include:weekly call reports, weekly work schedule, monthly sales figures)  Reports on status of accounts and clients Finance Deals Ensure all paperwork is received Gt approval from client once site is complete  Arrange for sign off Arrange for payment  Liaise with technical on specific solution requests  CRM integrations  Complex routing requirements  Do market research to find out what the competitor has to offer Maintain current functional and technical knowledge of the entire products & service offering ofthe company and improved sales techniques  Prepare sales presentations and demonstrations to give to prospective clients Take part in marketing events held Increase sales by means of cross-selling, up-selling and add-on sales  Present a professional image at all times to clients Performs other duties as assigned by the department manager REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:  2 years prior sales experience in similar role Highly organized and efficient Customer service orientated Knowledge and experience of working on a CRM system  Knowledge and experience of working with MS Office (Word, Excel, PowerPoint, Outlook) Ability to work under pressurized environment and meet monthly targets Good negotiation skills Self-starter and able to work independently  Committed, positive and hardworking Excellent interpersonal and communication skills (written & verbal)

The purpose of a direct sales representative is to promote the products and services of the company to current and new clients in order to generate revenue. He/she also offers advice to the clients on the way to use the products so that they can achieve cost savings and increase revenues. They are required to do extensive travelling in order to visit the clients. They have to grow the existing client database, create new leads and meet or exceed monthly sales quotas while increasing customer satisfaction. JOB DUTIES Builds direct base by meeting with potential clients and educating them on the benefits of our products Identifies business opportunities by identifying prospects and evaluating their position in the industry Sign up new clients Facilitate client orders and roll-out managing the expectation based on standard processes and procedures Act as point of contact and handle client’s individual needs Set up “demo” meeting with clients, when required Generate quotes and proposals for clients Get the necessary documents needed for the sales process from the client Keep clients up to date with progress of orders Plan the installation with internal and 3rd party vendors Test to ensure the solution is working correctly once completed Plan a site survey to determine client’s existing infrastructure setup and current call-flow Arrange 3CX system training for end-users POC’s at clients for 3CX and certain connectivity Completes proactive customer “good will” calls to ensure their experience with our products & services matches their expectations and that they are satisfied with our products & services Handle direct sales complaints by investigating the problem, develop a solution and making recommendations to the department manager Respond to all inquiries, cancellation requests and sales requests within a specified timeframe Build a relationship with existing client database to ensure repeat sales Plan and organize daily work schedule to ensure efficient time management Create reports based on performance for submission to the department manager (may include: weekly call reports, weekly work schedule, monthly sales figures) Reports on status of accounts and clients Finance Deals Ensure all paperwork is received Get approval from client once site is complete Arrange for sign off Arrange for payment Liaise with technical on specific solution requests CRM integrations Complex routing requirements Do market research to find out what the competitor has to offer Maintain current functional and technical knowledge of the entire products & service offering of the company and improved sales techniques Prepare sales presentations and demonstrations to give to prospective clients Take part in marketing events held Increase sales by means of cross-selling, up-selling and add-on sales Present a professional image at all times to clients Performs other duties as assigned by the department manager REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: 2 years prior sales experience in similar role Highly organized and efficient Customer service orientated Knowledge and experience of working on a CRM system Knowledge and experience of working with MS Office (Word, Excel, PowerPoint, Outlook) Ability to work under pressurized environment and meet monthly targets Good negotiation skills Self-starter and able to work independently Committed, positive and hardworking Excellent interpersonal and communication skills (written & verbal)

Our client is looking for a skilled Full-Stack Developer proficient in both legacy and modern technologies. This role includes support and development across existing systems built in .NET and Java, while also working on new features using Laravel, Python, Flutter, and Azure-hosted services. Candidates should be comfortable integrating third-party APIs and maintaining both web and mobile platforms.   Key Responsibilities Maintain and extend existing legacy systems in .NET and Java. Build and optimize new applications using Laravel, Python, and Flutter. Work across full application lifecycle: design, development, testing, deployment, and maintenance. Collaborate with API providers (e.g., banking systems, government platforms) and build secure integrations. Manage back-end databases including Microsoft SQL Server and Azure SQL. Deploy and manage applications on Microsoft Azure (Windows and Ubuntu). Work with DevOps and network teams on server configurations. Participate in technical testing, code reviews, and performance optimization. Requirements Strong experience with: Laravel (PHP) Python Java (legacy support) .NET / ASP.NET (legacy support) Flutter (mobile development) Microsoft Azure administration (virtual machines, storage, backups) Ubuntu and Windows Server Microsoft SQL Server and Azure SQL LAMP stack experience Familiarity with OpenVPN, FreePBX, Gitea, Virtualmin, Nagios, LTSP API development and integration (RESTful, Swagger, YAML, banking APIs) WordPress (customization or plugin integration) Meta Developer tools (including WhatsApp Business API) Desirable Soft Skills Curious and eager to work with new technologies Clear communicator with ability to simplify complex issues Strong collaboration skills in agile environments Detail-oriented and committed to high-quality code Ability to work independently and meet deadlines Afrikaans proficiency is a plus (not mandatory)

An ICT Company is looking for an experienced Front Line Senior Technical Support Agent to join their support team. This role is client-facing and forms the first line of technical response across all company services and solutions. The successful candidate will be responsible for diagnosing, resolving, and coordinating support for a wide range of ICT environments while delivering a high standard of customer service. This role is ideal for a senior frontline technician who enjoys client interaction, problem-solving, and being accountable for service delivery across a broad ICT stack This role requires strong technical capability, excellent communication skills, and the ability to take ownership of client issues from first contact through to resolution or escalation. KEY RESPONSIBILITIES Front Line Support & Client Interaction• Act as the first point of contact for all client technical queries via helpdesk, phone, email, and WhatsApp support channels• Log, manage, and update tickets accurately within the helpdesk system• Provide clear, professional communication to clients, setting expectations and timelines• Ensure clients are kept informed throughout the lifecycle of an incident or request Technical Support – Core Services–  Provide first line and second-line support across service portfolio, including:– Internet and connectivity (Fibre, LTE, failover links)– Network infrastructure (firewalls, switches, access points, SD-WAN)– Cybersecurity solutions (firewalls, endpoint protection, email security)– Microsoft 365 (users, licenses, email, Teams, SharePoint basic support)– Email platforms (hosted email, migrations support assistance)– Telephony and voice systems (VoIP, hosted PBX, handsets)– Basic server and workstation support (Windows environments)– Website hosting and domain-related support (basic diagnostics and coordination) Incident Management & Escalation• Perform initial troubleshooting, diagnosis, and resolution where possible• Identify issues requiring escalation and engage the correct internal technical managers• Coordinate war-room sessions when issues involve multiple departments• Provide detailed handovers when escalating to senior engineers or third-line support Internal Coordination & Accountability• Work closely with Service Managers, Technical Managers, and Account Managers• Assist with cross-departmental issue resolution involving billing, sales, and technical teams• Contribute to Monday service review meetings by providing feedback and insights• Ensure adherence to SLAs and internal response time targets Documentation & Process• Maintain accurate technical notes and client histories• Assist in improving support processes and documentation• Follow IHG policies, procedures, and escalation frameworks REQUIRED TECHNICAL SKILLS Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, firewalls) • Experience supporting Microsoft 365 environments• Solid knowledge of VoIP and hosted PBX systems• Familiarity with cybersecurity concepts and endpoint protection• Experience working with ISPs and vendors for fault resolution• Ability to troubleshoot Windows-based environments• Exposure to cloud-based services and hosting environments REQUIRED EXPERIENCE Minimum 5–7 years’ experience in an ICT support or technical role• Previous experience in an MSP or ICT solutions provider environment preferred• Experience dealing directly with business clients across multiple industries• Proven experience handling high-pressure support environments SOFT SKILLS & ATTRIBUTES Strong communication and client service skills• Calm, structured, and solution-oriented approach• Ability to manage multiple tickets and priorities simultaneously• High attention to detail and strong documentation habits• Accountability and ownership mindset• Team player with leadership presence at frontline level QUALIFICATIONS (ADVANTAGEOUS) Relevant IT qualification (Diploma or Degree) • Microsoft certifications (M365, Azure fundamentals)• Networking certifications (e.g. Network+, CCNA)• Cybersecurity-related certifications (advantageous but not mandatory)

Our client, a Managed Service Provider (MSP), is dedicated to delivering tailor-made ICT solutions to its clients. By leveraging world-leading technologies, the company prides itself on improving the way clients do business. The client is seeking an Intermediate Office 365 Support Engineer to provide reliable technical support and managed services to their client base. The role involves supporting Office 365 environments, desktop infrastructure, and responding to client queries efficiently. Academic Requirements 2-year or 3-year Diploma in Support Services OR A+ and N+ Please provide any additional IT-related certifications, Diploma, or Degree MCSE (beneficial, but individual Microsoft certifications will also be considered) Work Experience Requirements Extensive experience with Office 365, including: Managing the Office 365 portal User administration (Azure AD Sync or Cloud) Advanced mail troubleshooting (spam filtering, mail tracing, DNS record management and best practices) Minimum of 4 years’ experience in desktop support (hardware and software), either onsite or remote Key Responsibilities Ticket management of client queries and issues logged telephonically or via email Setup and configuration of client software and email accounts, and troubleshooting related issues Managing and troubleshooting the Office 365 portal and Exchange Hardware support, patch management, and antivirus maintenance using RMM tools Location The Desktop Technician will be based in Gqeberha (previously known as Port Elizabeth)

Job PurposeThe Support Technician, troubleshoots and maintains the Client’s Voice and Data Networks including CCTV infrastructure, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements. Job Duties• Maintain the Networks, which includes CCTV cameras, networks and Voice services.• Act as primary interface to all users to resolve problems reported.• Respond to tickets on the CRM system in a timely manner.• Provide troubleshooting and technical support via phone, email and face-to-face to end users.• Keep end users informed on progress with problem resolution.• Advice users regarding the product’s proper use and address specific user issues.• Escalate and report on the status of all problems as and when required by management.• Setup VPN’s and port forwards on routers.• Make changes to routers as per client’s requirements.• Do preventative maintenance on routers – updates & scheduling reboots.• Log onto routers to check the current configuration thereof to make sure everything is up to standard.• Setup domains for websites, email, POP3 and exchange.• Create users on Active Directory and setting up permissions.• Install and configure desktop computers and software.• Assist in voice related Porta issues• Setting up VPN’s between sites.• Do domain transfers.• Change and manage the DNS records on the servers.• Point websites on ISS server to other websites and make general changes.• Manage and configure PRTG• Setup wireless AP’s for clients• Setup QoS on routers• Assist with internal troubleshooting and problem resolution as and when required at the office• Support and maintenance of MS Windows and MS Exchange environments• Testing, installation and maintenance of network related problems• Provide 3CX support to users and assisting them with problems• Monitor the infrastructure and act on any failures Required Knowledge, Skills and Abilities:• Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable• Good understanding of voice networking and VOIP environments• Be able to work in a team• Be customer service focused• Be able to work in a fast-paced environment• Have good time management skills• Be able to work under stressful conditions• Be able to communicate effectively and clearly• Demonstrate professional attributes• Be able to manage conflict• Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)

Our client, based in Alberton, is seeking an experienced Network & CCTV Installation Technician to join their Hikvision security and infrastructure deployment team. The successful candidate will be responsible for installing, terminating, testing, commissioning, and maintaining structured network cabling, CCTV surveillance systems, and access control solutions across commercial and industrial environments. This is a hands-on, field-based technical role suited to a technician with strong installation experience, advanced fault-finding capability, and solid knowledge of networking and CCTV deployment standards. The ideal candidate must be technically competent, detail-oriented, and able to work independently while maintaining high installation and service quality standards. Key Responsibilities CCTV & Security System Installations Install, configure, and commission IP and analogue CCTV surveillance systems Install and configure NVRs, DVRs, and video management platforms Mount, align, and configure cameras according to site layouts and client requirements Install and configure access control systems including biometric, RFID, and card access solutions Integrate CCTV and access control systems with existing client network infrastructure Perform system testing and commissioning to ensure operational reliability Conduct client handovers and provide basic operational training where required Must be able to install, configure, commission, and support biometric systems including time and attendance solutions, and clearly explain the biometric systems and platforms previously worked on (such as fingerprint, facial recognition, RFID, palm, iris-based systems) Structured Cabling & Network Infrastructure Install and terminate structured cabling including Cat5e, Cat6, and Cat6A Install network cabinets, patch panels, faceplates, and data points Install containment infrastructure including trunking, conduits, and cable trays Perform cable certification and testing using appropriate testing equipment Ensure installations comply with industry cabling standards and client specifications Label and document cabling installations accurately Fault Finding & Maintenance Diagnose and resolve faults related to CCTV, access control, and network connectivity Conduct preventative maintenance and system upgrades Respond to service and maintenance calls as required Ensure all installations meet quality and performance standards Documentation & Compliance Complete installation reports and test result documentation Maintain accurate job cards, service records, and client sign-off documentation Ensure compliance with health and safety regulations and company policies Follow company installation standards and best practices Client & Project Engagement Liaise with clients, contractors, and project managers onsite Represent the company professionally during installations and service visits Provide technical feedback and recommendations to clients and internal teams Support project timelines and installation schedules Minimum Requirements Minimum 3 to 5 years’ experience in CCTV and network cabling installations Minimum 3 to 5 years’ experience in an ICT Environment   Proven experience working on commercial or industrial installation projects Experience working with Hikvision or similar security platforms is highly advantageous Proven experience in biometric system installations including time and attendance solutions, with the ability to explain the systems and platforms previously implemented or supported Technical Knowledge & Skills Strong understanding of IP networking fundamentals Knowledge of structured cabling standards and best practices CCTV configuration, commissioning, and troubleshooting knowledge Access control system installation and integration experience Ability to read and interpret technical drawings and infrastructure layouts Strong fault-finding and troubleshooting capability Certifications (Advantageous) Structured Cabling Certification Hikvision Certification CompTIA Network+ or equivalent networking certification Health & Safety or Working at Heights Certification Networking  Tools & Equipment Competency Cable certification and network testing tools CCTV configuration and diagnostic software Networking diagnostic tools Personal Attributes Strong attention to detail and installation accuracy Ability to work independently and as part of a team Strong problem-solving and analytical skills Excellent communication and client service skills Reliable, disciplined, and professional work ethic Physically fit and comfortable working in ceiling spaces, outdoor environments, and elevated areas Additional Requirements Valid driver’s licence Willingness to travel to client sites Ability to work overtime when required to meet project deadlines  

As an ICT Sales Solutions Architect for a client, your mission is to drive revenue by promoting our comprehensive ICT and managed solutions to both new and existing clients. You’ll educate clients on how our tailored services, ranging from internet connectivity to VoIP, server hosting, and cloud solutions, can improve their operations, lower costs, and elevate productivity. This role requires a proactive approach, extensive client travel, and strong relationship-building to meet or exceed monthly sales targets while enhancing customer satisfaction. Key Responsibilities Sales and Business Development Identify and meet with potential clients to showcase our tailored ICT and managed services. Generate new leads, grow our client base, and convert prospects into signed clients. Secure new business by preparing quotes, proposals, and ensuring all necessary documentation is collected. Act as client contact manage expectations, respond to inquiries, cancellations, and sales requests promptly. Exceed monthly sales quotas through cross-selling, up-selling, and add-ons. Customer Relations and After-Sales Service Make proactive "goodwill" calls to ensure satisfaction and smooth experience post-deployment. Handle customer complaints, investigate issues, propose solutions, and escalate recommendations to management as needed. Foster strong relationships with existing clients to encourage repeat business. Reporting and Planning Plan and optimize daily travel and client visit schedules for efficient time management. Produce regular reports: weekly call logs, work schedules, monthly sales performance, and client status updates for your department manager. Financial and Administrative Duties Ensure all finance-related paperwork is received, clients approve site completion, sign-off is arranged, and payment is processed. Liaise with technical teams on complex client requests (e.g., CRM integrations, advanced network routing). Market Intelligence and Product Knowledge Conduct market research to understand competitor offerings and refine sales strategies. Stay current on our full suite of services, ranging from ICT infrastructure and internet solutions to copier services, CCTV/biometrics, power backup, and financial services, plus improve sales techniques continually. Develop and deliver compelling sales presentations and demos. Participate in marketing events and represent Innovation Hub professionally at all times. Additional Duties Perform other duties assigned by the department manager. Required Knowledge, Skills & Abilities Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role. Highly organized, efficient, and able to work under pressure to meet targets. Strong customer service focus with excellent negotiation and communication skills (both written and verbal). Proficiency in CRM software and MS Office (Word, Excel, PowerPoint, Outlook). Self-starter with the ability to work independently and a positive, hardworking attitude. Excellent interpersonal skills to build trust and professional relationships.