Our client is seeking a Customer Success Manager (CSM) to ensure their customers achieve their desired outcomes while using their solutions. In ICT, telecoms, SaaS, and managed services environments, this strategic role is critical for customer retention, account growth,satisfaction, and long-term relationship management. This role sits at the intersection of technical networking expertise and customer relationship management, ensuring clients receive maximum value from their connectivity, networking, and managed service solutions. The successful candidate will work closely with customers, technical teams, and internal stakeholders to ensure service excellence, drive customer satisfaction, and identify opportunities for service optimisation and growth. This is a strategic role responsible for customer retention, service success, and long-term account development. Ideal Candidate Profile The ideal candidate is a technical networking professional who enjoys working with clients and building long-term partnerships. You should be comfortable operating in a customer-facing environment while engaging with engineers, support teams, and business stakeholders. This role is ideal for someone who wants to move beyond purely technical support and into strategic client success and relationship management. Non-Negotiable Requirements Applicants must meet all of the following requirements: • Minimum 5 years hands-on experience in Networking• Strong experience in Routing and Switching• Solid understanding of network infrastructure and enterprise connectivity environments Candidates who do not meet these requirements will unfortunately not be considered. Key Responsibilities Customer Relationship Management Act as the primary relationship owner for assigned client accounts Develop strong long-term partnerships with customers Conduct regular customer engagement meetings Facilitate Quarterly Business Reviews (QBRs) Customer Success and Service Delivery Ensure customers successfully adopt and utilise services Monitor customer environments and service performance Coordinate internal teams to resolve technical or service issues Ensure customers achieve measurable business value from solutions Technical Customer Engagement Provide strategic guidance on networking and infrastructure solutions Assist clients with best practices around network design and optimisation Interpret technical environments and translate them into business value Service Performance and Escalation Act as the escalation point for service-related issues Work with support and engineering teams to resolve incidents Ensure service levels and contractual obligations are maintained Account Growth and Opportunity Identification Identify opportunities for service improvement or expansion Collaborate with sales teams on solution enhancements Introduce new services that align with client needs Required Technical Experience Candidates must demonstrate strong knowledge in: Enterprise networking environments Routing protocols and switching technologies Network infrastructure design LAN / WAN environments ISP and connectivity environments Network troubleshooting Managed service environments Experience working with: Enterprise networking equipment Internet service provider environments Managed network services Connectivity solutions (Fibre, Wireless, LTE) will be advantageous. Key Skills and Competencies • Strong client relationship management skills• Excellent technical communication ability• Ability to translate technical concepts into business value• Strong problem-solving and analytical ability• Professional stakeholder management• Excellent organisational and coordination skills  

An ICT company is looking for a Junior First Line Technical Support Agent to join their support team. This role forms the first point of contact for client technical queries and is responsible for assisting with basic troubleshooting, logging support requests, and ensuring issues are escalated to the appropriate technical teams when necessary. The successful candidate will be responsible for providing friendly, professional customer support while assisting clients with basic technical issues across the company’s services and solutions. This role is ideal for a junior technician or entry-level IT professional who is eager to develop their technical skills, enjoys helping people solve problems, and wants to build experience within a professional ICT support environment. The role requires strong communication skills, a willingness to learn, and the ability to follow structured support processes. KEY RESPONSIBILITIES Front Line Support & Client Interaction • Act as the first point of contact for client technical queries via helpdesk, phone, email, and messaging platforms• Log all support requests accurately in the helpdesk system• Provide clear and professional communication to clients while assisting with basic troubleshooting• Gather relevant information to assist in diagnosing issues before escalation• Keep clients informed on ticket progress and updates where applicable• Ensure all client interactions are handled professionally and efficiently Technical Support – Basic Services Assistance Provide first-line support and initial troubleshooting assistance across the company’s service portfolio, including: • Internet connectivity (basic diagnostics for fibre, LTE, and connectivity issues)• Network devices (basic checks on routers, switches, and access points)• Microsoft 365 support (user accounts, password resets, email setup, basic Teams assistance)• Email support (basic troubleshooting and mailbox configuration)• VoIP and telephony systems (basic handset or connectivity troubleshooting)• Workstation support (basic Windows troubleshooting, login issues, printer setup)• Website hosting and domain queries (basic checks and coordination with technical teams) More complex issues will be escalated to senior technical staff. Incident Management & Escalation • Perform basic troubleshooting and issue diagnosis using provided tools and documentation• Escalate unresolved or complex issues to senior technical engineers• Ensure tickets include clear notes and troubleshooting steps already performed• Follow established escalation procedures and service processes• Assist in monitoring open tickets to ensure timely responses Internal Coordination • Work closely with Senior Support Technicians and Technical Managers• Assist internal teams by collecting accurate information from clients• Participate in internal discussions where required to support issue resolution• Support the service team in maintaining high service standards Documentation & Process • Maintain accurate ticket notes and client information in the helpdesk system• Follow internal support procedures and escalation processes• Assist in updating knowledge base articles where relevant• Ensure support requests are logged and tracked correctly REQUIRED TECHNICAL SKILLS Basic understanding of IT and networking concepts, including: • Basic networking fundamentals (IP addresses, connectivity troubleshooting)• Familiarity with Microsoft Windows environments• Basic understanding of Microsoft 365 (email, users, Teams)• Basic troubleshooting skills for workstations and devices• Ability to follow technical documentation and troubleshooting guides Exposure to the following is advantageous but not required: • Networking equipment (routers, switches, access points)• VoIP or hosted PBX systems• Cybersecurity tools such as endpoint protection• Cloud-based services REQUIRED EXPERIENCE • 1 – 2 years experience in an IT support or technical helpdesk environment (internships or learnerships considered)• Exposure to a customer service or support environment would be advantageous• Experience working with a ticketing/helpdesk system is beneficial but not required SOFT SKILLS & ATTRIBUTES • Strong communication and customer service skills• Willingness to learn and develop technical skills• Good problem-solving ability• Ability to follow processes and instructions• Organized with good attention to detail• Positive attitude and team-oriented mindset• Ability to remain calm and professional when assisting clients QUALIFICATIONS (ADVANTAGEOUS) • Relevant IT qualification (Diploma, Certificate, or Degree)• Entry-level certifications such as: CompTIA A+ CompTIA Network+ Microsoft Fundamentals certifications (M365 / Azure)

My client is seeking a highly motivated and self-driven Sales Executive to join their dynamic sales team! This is your chance to drive results, develop innovative sales strategies, and build meaningful relationships with customers. As a Sales Executive, you will be at the forefront of promoting and selling the company’s products and services. You will understand customer needs, match them with the right solutions, and deliver persuasive sales pitches. Responsibilities include reaching out to new leads, engaging with prospective clients, and maintaining accurate records such as invoices and contracts. If you are passionate about sales, love connecting with people, and thrive in a results-driven environment, this role is perfect for you! Description: Be knowledgeable about ICT/Telecoms and IT Identify prospective customers, lead generation and conversion Contact new and existing customers to discuss needs Emphasize the features of products to highlight how they solve customer problems Answer questions about the products Negotiate prices and terms and prepare sales agreements Collaborate with colleagues in many different sectors Maintain contact lists and follow up with customers to continue relationships Selling of, IT Hardware, IT Services, Telephone Systems, Printers, VOIP, Websites, Hosted solutions, all IT Related products, and services Physical cold calling Telephone canvasing Meeting clients face to face Drafting up solutions and building a proposal to the client’s needs Be able to identify cross selling options with client. Be able to guide clients into the right solutions IT Related Identify opportunities within the field Build IT solutions with clients’ needs and advise of best route to take Skills Required Must have direct ICT/Telecoms sales experience (Min 2 - 3 Years’ Experience) Must have own reliable Vehicle and Driver’s License

Position: IT Support Technician Location: Alberton, Gauteng Department: Technical and IT Support Reports To: Technical Manager and Service Desk Manager   My client, operating within the ICT solutions and managed IT services industry, is currently seeking an experienced IT Technician to join their technical support team based in Alberton, Gauteng. The successful candidate will be responsible for installing, maintaining, and supporting client IT infrastructure and technology solutions. The role involves providing both onsite and remote technical support to business clients, ensuring that their IT systems, networks, telephony solutions, and office technologies operate efficiently and securely. The technician will work closely with clients and internal teams to troubleshoot issues, implement new solutions, and maintain service levels in line with managed IT service standards.   Key Responsibilities Technical Support Provide first- and second-line IT support to clients via remote support and onsite visits. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain desktop computers, laptops, and mobile devices. Support Microsoft Windows environments and business applications. Network and Infrastructure Install and maintain LAN/WAN network infrastructure. Configure routers, switches, wireless access points, and firewalls. Monitor network performance and resolve connectivity issues. Assist with backup, disaster recovery, and cybersecurity measures. Telephony and Communication Systems Support VoIP and cloud-based PBX solutions. Configure IP phones, extensions, and telephony integrations. Assist clients with telephony troubleshooting and connectivity. Systems Deployment Assist with new system rollouts and IT infrastructure upgrades. Install and configure printers, multifunction devices, and office automation systems. Deploy and maintain cloud services and business productivity tools. Managed Services and Monitoring Monitor client systems using remote monitoring and management (RMM) tools. Perform routine maintenance, patching, and system updates. Proactively identify and resolve IT issues before they impact operations. Client Service Provide professional and responsive support to clients. Maintain accurate service tickets and documentation. Provide guidance and basic user training where required. Technical Skills and Knowledge Operating Systems Microsoft Windows Desktop & Server Microsoft 365 / Office 365 Networking TCP/IP networking fundamentals VLANs, DHCP, DNS VPN connectivity Firewall and router configuration Telephony VoIP systems Cloud PBX solutions SIP and IP telephony fundamentals Hardware Desktop and laptop troubleshooting Printer and multifunction device configuration Network device installation Cloud & Business Applications Microsoft 365 Cloud storage and collaboration tools CRM or business automation platforms Qualifications Diploma or Certificate in Information Technology / Networking / Computer Systems Advantageous Certifications CompTIA A+ CompTIA Network+ Microsoft Certifications VoIP or telephony certifications Experience 2 – 5 years’ experience in IT support or technical support roles. Experience working in a Managed Service Provider (MSP) environment is advantageous. Experience supporting SME client environments. Soft Skills Strong troubleshooting and analytical skills Excellent customer service and communication skills Ability to work independently and in a team Time management and prioritisation Strong attention to detail Additional Requirements Valid driver’s licence Willingness to travel to client sites Ability to work after hours when required for maintenance or project deployments  

The General Manager is responsible for overseeing and managing all aspects of the restaurant’s operations to ensure a world-class dining experience for guests. This role requires a strong leader with experience in fine dining, who can drive sales, manage staff effectively, maintain operational excellence, and create a welcoming and professional environment for both guests and employees. Key Responsibilities: 1. Operations Management Oversee daily restaurant operations, ensuring smooth and efficient functioning across front-of-house and back-of-house. Organize and supervise staff shifts, ensuring proper coverage and operational efficiency. Monitor operations closely and initiate corrective actions as needed to maintain high standards. Implement new ideas to improve productivity, service efficiency, and upselling opportunities. 2. Guest Experience & Service Excellence Deliver superior guest services by maintaining a high standard of hospitality. Ensure guest satisfaction through proactive engagement and service quality. Develop strong relationships with regular customers to encourage repeat visits. Respond efficiently to customer questions, feedback, and complaints, ensuring resolutions that uphold the restaurant’s reputation. 3. Staff Management & Development Hire, train, and evaluate staff performance to build a motivated and high-performing team. Lead by example and delegate responsibilities effectively to ensure accountability. Nurture a positive working environment that encourages teamwork, engagement, and professional growth. 4. Culinary & Menu Oversight Ensure that the Executive Chef maintains food quality, adheres to food cost requirements, and manages inventory efficiently. Monitor that new specials are introduced on a two-week rotation to maintain guest interest. 5. Financial & Cost Control Control restaurant costs and minimize waste to optimize profitability. Manage restaurant supplies and ensure suppliers provide quality products. 6. Marketing & Community Engagement Post new developments, specials, and events on social media to engage customers. Represent the restaurant at local food events and community activities to enhance visibility and reputation. Qualifications & Skills: Proven experience in a management role within a fine dining restaurant. Strong leadership and team management skills. Excellent interpersonal and communication abilities. Ability to handle customer complaints professionally and diplomatically. Strong financial acumen with experience controlling costs, inventory, and budgeting. Knowledge of social media marketing and community engagement. Highly organized with the ability to multitask and manage competing priorities. Personal Attributes: Passion for hospitality and delivering exceptional guest experiences. Problem-solving and decision-making capabilities under pressure. Professional, approachable, and enthusiastic personality. Strong work ethic and commitment to excellence. Performance Metrics: Guest satisfaction scores and repeat customer rates. Staff retention, engagement, and performance evaluations. Achievement of sales targets and cost control objectives. Positive representation and engagement in the local community.

The Floor Manager is responsible for ensuring seamless front-of-house (FOH) operations, maintaining exceptional service standards, and supporting both staff and management in delivering a premium dining experience. This role requires strong leadership, attention to detail, and a proactive approach to problem-solving. The Floor Manager oversees daily opening and closing procedures, staff administration, guest service quality, and general operational excellence. Key Responsibilities: 1. Opening Procedures: Unlock all doors, switch off the security alarm, and turn on all lights and air-conditioning. Check reservation book, staff shifts (waitrons, bartenders, runners), and manager handover book. Review the closing duty sheet and prep communications meetings. Allocate waitron duties and cleaning responsibilities by 11:00 am. Ensure bathroom and laundry setups are ready. Complete the opening checklist and verify that all areas are prepared for service. 2. Guest Experience & Floor Supervision: Maintain awareness of the floor, ensuring guests are attended to promptly. Monitor guest satisfaction and resolve complaints efficiently. Ensure recommendations to guests are accurate, truthful, and align with menu knowledge. Provide leadership and guidance to FOH staff, fostering a professional and welcoming environment. Address maintenance or operational issues promptly while maintaining guest service. 3. Cleaning & Organizing: Oversee FOH and BOH cleaning tasks: windows, floors, tables, ice buckets, butter, bread, and ice replenishment. Ensure table setups meet the restaurant’s fine dining standards. Check for new chef recommendations and review them before implementation. 4. Staff Administration & Support: Assist with work rosters for kitchen, FOH, general staff, and hostesses. Support HR-related staff issues, including leave management, disciplinary actions, and reporting to higher management. Answer staff queries and assist with in-house discrepancies or misconduct professionally. Promote a friendly and cooperative work environment. 5. General Administration & Financial Oversight: Ensure all invoices, payments, and pay-outs are recorded accurately in the POS system. Reconcile stock and balance daily, addressing variances promptly. Review all promotions, voids, and discounts, ensuring proper documentation. 6. Management Guidelines & Leadership: Uphold the highest service quality and standards. Demonstrate thorough menu knowledge and guide staff in delivering excellent guest experiences. Train and coach FOH staff in conflict resolution, service standards, and problem-solving. Be proactive in monitoring the floor and addressing operational issues without compromising guest service. 7. Closing Procedures: Supervise FOH and BOH closing tasks, ensuring compliance with prep-sheet counts. Verify all bar and kitchen variances are documented and addressed. Inspect the floor, kitchen, and bar for issues before dismissing staff. Ensure staff clock out correctly, and all equipment is switched off. Secure the premises: lock doors, gates, windows, switch off lights, POS systems, air-conditioning, music, and activate the security alarm. Observe surrounding premises for suspicious activity and report as necessary. Qualifications & Skills: Proven experience in floor management or FOH supervision in a fine dining environment. Strong leadership, communication, and interpersonal skills. Excellent organizational and multitasking abilities. Ability to handle HR-sensitive issues calmly and professionally. Strong problem-solving and decision-making skills. Attention to detail with a focus on service excellence and operational efficiency. Knowledge of POS systems, stock management, and restaurant administration. Personal Attributes: Professional, approachable, and friendly demeanor. Calm under pressure and capable of managing conflict effectively. Highly organized and attentive to detail. Passion for hospitality and delivering an exceptional guest experience.  

The Chef is responsible for the preparation, quality, and presentation of all dishes in the restaurant, ensuring compliance with the highest culinary standards. This role requires strong leadership, organization, and hands-on skills to oversee kitchen operations, manage stock and staff, maintain hygiene standards, and drive innovation in menu offerings, including chef’s recommendations. Key Responsibilities: 1. Opening Procedures: Clock in for shift and ensure all scheduled staff have clocked in. Check reservations book and prep sheets, ensuring the kitchen is fully stocked and prepared. Verify that the kitchen is clean and all equipment is functional. Assist in conducting daily pre-lunch and pre-dinner shift meetings. Allocate stock to kitchen, bar, waiter, and runner sections according to prep sheets. Complete all opening duties before 11:00. 2. Stock Receiving & Management: Assist in receiving stock and match items with invoices; weigh fresh produce and check quantities. Ensure all stock is of high quality; return substandard items to suppliers. Record invoices and capture stock information in the system daily. Monitor stock issuance (maximum twice per day) and maintain accurate prep sheets. 3. Prep & Food Preparation: Oversee all kitchen prep activities and maintain standards set by management. Hands-on preparation of chef’s recommendation items and other menu dishes as required. Train kitchen staff on preparation techniques, waste control, and best practices. Prepare all menu items according to standardized recipes and costed chef recommendations. Adapt dishes to specific customer requests while maintaining quality standards. Practice “clean as you go,” adhere to hygiene standards, and minimize waste. 4. Cleaning & Organizing: Supervise cleaning and organization of all kitchen areas, including sections, scullery, storage, bar, and staff areas. Provide hands-on assistance where necessary to ensure cleanliness and operational efficiency. 5. Hazards & Maintenance: Report equipment failures, product shortages, and safety hazards to Head Chef and General Manager. Follow up on reported issues and ensure timely resolution. 6. Chef’s Recommendations & Menu Development: Contribute to the creation and planning of new chef’s recommendations (3 starters, 3 mains, 1 dessert every two weeks). Ensure recipes are entered into the system, plate costing is completed, and pricing is approved. Maintain a cycle of innovation while improving current dishes. 7. Running the Pass: Ensure a kitchen management member is always present at the pass. Check quality, appearance, and timing of dishes before they leave the kitchen. Ensure correct temperature, plateware, garnish, and portioning standards. Maintain smooth flow of orders and prevent delays. 8. Customer Service & Communication: Maintain friendly and professional communication with FOH staff and internal colleagues. Respond promptly to customer service issues or stock shortages during service. Handle complaints effectively in collaboration with the shift manager. 9. Breaks & Shift Handover: Organize coverage during breaks to maintain kitchen operations. Follow strict break guidelines; no alcohol consumption during shift. Conduct full handovers in cases of staff absence or emergencies. 10. Dustbin & Waste Checks: Conduct regular dustbin checks to ensure no items are incorrectly disposed of (cutlery, crockery, linen, food). Record and monitor waste in SOP files. 11. Bulk Portioning & Production: Ensure bulk items are portioned and produced according to Kream standards. Record all production data accurately in the system. Support kitchen management in all production tasks. 12. Stock Orders, Receiving & Inventory: Assist with placing stock orders and receiving deliveries. Facilitate accurate and timely stock counts weekly and monthly. Ensure non-management staff do not receive stock deliveries. 13. Closing Procedures: Oversee cleaning and sanitization of all kitchen areas. Retrieve stock counts, update prep sheets, investigate variances, and conduct spot checks. Ensure all equipment is switched off safely and stock orders for the next day are placed. 14. Compliance & Values: Adhere to business rules, safety, and hygiene standards at all times. Live the restaurant’s values: Family, Enthusiasm, Lead by Example, Accountability, Results Driven. Key Competencies: Ability to work under pressure while maintaining high standards. Accuracy and attention to detail. Adaptability and teamwork in a dynamic environment. Positive communication and relationship-building with colleagues and customers. Innovation in dish creation, improving existing offerings, and operational processes. Strong organizational skills and ability to plan shifts and prep efficiently. Ability to estimate, portion, and produce stock for shifts accurately. Professionalism and adherence to operational and safety standards.

We are seeking a highly skilled Senior Server Specialist who will serve as the final technical escalation point within our client’s server and infrastructure environment. This individual will be responsible for diagnosing and resolving the most complex system issues, optimising server performance, maintaining infrastructure stability, and driving technical improvements across the environment. The ideal candidate is analytical, structured, forward-thinking, and passionate about delivering high-quality, resilient systems. They must bring deep expertise across Active Directory, virtualisation, backups, cloud infrastructure, and enterprise-level Windows Server environments. Key Responsibilities Server & Infrastructure Management Manage, maintain, and optimise Windows Server environments (physical, virtual, co-lo, and cloud). Diagnose high-level server issues, performance bottlenecks, and system instability. Oversee OS patching cycles, updates, and long-term lifecycle planning. Conduct health checks on critical infrastructure including AD, DNS, DHCP, GPOs, IIS, SQL host environments, and VMware clusters. Active Directory & Identity Management Serve as subject matter expert for multi-site Active Directory architecture. Troubleshoot replication issues (DFS-R), authentication failures, and domain controller performance concerns. Design, update, and maintain complex Group Policies (GPOs). Ensure domain security hardening and policy compliance. Virtualisation (VMware) Support and optimise VMware ESXi hosts, clusters, and resource allocation. Troubleshoot VM performance issues, vMotion failures, datastore latency, and HA/DRS behaviour. Monitor capacity and forecast infrastructure requirements. Backup, Replication & Disaster Recovery (Veeam Preferred) Manage backup, replication, and retention strategies across environments. Perform restore testing, DR readiness checks, and SureBackup verification. Investigate and resolve backup or restore failures at an advanced level. Maintain DR documentation and assist in disaster recovery exercises. Monitoring & Proactive Troubleshooting Monitor hardware, virtual, and cloud system performance dashboards. Identify risks or anomalies proactively and take corrective action. Implement improvements to monitoring, alerting, and automation. PowerShell & Automation Create and maintain scripts to automate administrative, reporting, and compliance tasks. Improve operational efficiency by replacing manual processes with automated workflows. Collaboration & Escalations Act as the final escalation point for complex technical incidents. Collaborate with Tier 1–3 teams, network engineers, security teams, and cloud administrators. Provide clear technical guidance and mentoring to junior technicians and engineers. Communicate effectively during incidents and maintain accurate documentation. Required Technical Skills & Competencies Core Technologies Active Directory, DNS, DHCP, GPOs, IIS, Certificate Services Windows Server (2012–2022), clustering, performance tuning VMware ESXi, vCenter, DRS, HA, resource management Veeam Backup & Replication, replication, SureBackup PowerShell scripting (strong proficiency) SQL server hosting knowledge (OS-level troubleshooting) Exposure to Azure, Microsoft 365, or hybrid cloud architectures is highly beneficial.   Minimum Qualifications & Experience Relevant tertiary qualification (Degree or Diploma in IT, Networking, or related field). Minimum 5+ years experience in server engineering, with at least 5+ year specifically dedicated to server administration in complex environments. Certifications (advantageous): MCSA / MCSE VCP (VMware) Veeam VMCE Azure Administrator CompTIA Server+ or equivalent Personal Attributes Analytical thinker with strong troubleshooting ability. Calm, structured, and methodical when working under pressure. Passion for technology, learning, and continuous improvement. Strong communication and collaboration skills. High sense of ownership and responsibility. Comfortable with flexible working hours for critical maintenance windows. What We Offer Medical insurance (accidental cover and day-to-day benefits). Bring Your Own Device (BYOD) option and personal internet contribution. Provident fund. Opportunity to work with large-scale, enterprise infrastructure. Growth into advanced cloud, automation, and architecture roles.  

The purpose of a direct sales representative is to promote the products and services of the company tocurrent and new clients in order to generate revenue. He/she also offers advice to the clients on the wayto use the products so that they can achieve cost savings and increase revenues. They are required todo extensive travelling in order to visit the clients. They have to grow the existing client database, createnew leads and meet or exceed monthly sales quotas while increasing customer satisfaction. JOB DUTIES  Builds direct base by meeting with potential clients and educating them on the benefits of ourproducts Identifies business opportunities by identifying prospects and evaluating their position in theindustry  Sign up new clients  Facilitate client orders and roll-out managing the expectation based on standard processes andprocedures Act as point of contact and handle client’s individual needs Set up “demo” meeting with clients, when required Generate quotes and proposals for clients Get the necessary documents needed for the sales process from the client Keep clients up to date with progress of orders Plan the installation with internal and 3rd party vendors  Test to ensure the solution is working correctly once completed Plan a site survey to determine client’s existing infrastructure setup and current call-flow  Arrange 3CX system training for end-users POC’s at clients for 3CX and certain connectivity  Completes proactive customer “good will” calls to ensure their experience with our products &services matches their expectations and that they are satisfied with our products & services Handle direct sales complaints by investigating the problem, develop a solution and makingrecommendations to the department manager  Respond to all inquiries, cancellation requests and sales requests within a specified timeframe Build a relationship with existing client database to ensure repeat sales Plan and organize daily work schedule to ensure efficient time management Create reports based on performance for submission to the department manager (may include:weekly call reports, weekly work schedule, monthly sales figures)  Reports on status of accounts and clients Finance Deals Ensure all paperwork is received Gt approval from client once site is complete  Arrange for sign off Arrange for payment  Liaise with technical on specific solution requests  CRM integrations  Complex routing requirements  Do market research to find out what the competitor has to offer Maintain current functional and technical knowledge of the entire products & service offering ofthe company and improved sales techniques  Prepare sales presentations and demonstrations to give to prospective clients Take part in marketing events held Increase sales by means of cross-selling, up-selling and add-on sales  Present a professional image at all times to clients Performs other duties as assigned by the department manager REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:  2 years prior sales experience in similar role Highly organized and efficient Customer service orientated Knowledge and experience of working on a CRM system  Knowledge and experience of working with MS Office (Word, Excel, PowerPoint, Outlook) Ability to work under pressurized environment and meet monthly targets Good negotiation skills Self-starter and able to work independently  Committed, positive and hardworking Excellent interpersonal and communication skills (written & verbal)

The purpose of a direct sales representative is to promote the products and services of the company to current and new clients in order to generate revenue. He/she also offers advice to the clients on the way to use the products so that they can achieve cost savings and increase revenues. They are required to do extensive travelling in order to visit the clients. They have to grow the existing client database, create new leads and meet or exceed monthly sales quotas while increasing customer satisfaction. JOB DUTIES Builds direct base by meeting with potential clients and educating them on the benefits of our products Identifies business opportunities by identifying prospects and evaluating their position in the industry Sign up new clients Facilitate client orders and roll-out managing the expectation based on standard processes and procedures Act as point of contact and handle client’s individual needs Set up “demo” meeting with clients, when required Generate quotes and proposals for clients Get the necessary documents needed for the sales process from the client Keep clients up to date with progress of orders Plan the installation with internal and 3rd party vendors Test to ensure the solution is working correctly once completed Plan a site survey to determine client’s existing infrastructure setup and current call-flow Arrange 3CX system training for end-users POC’s at clients for 3CX and certain connectivity Completes proactive customer “good will” calls to ensure their experience with our products & services matches their expectations and that they are satisfied with our products & services Handle direct sales complaints by investigating the problem, develop a solution and making recommendations to the department manager Respond to all inquiries, cancellation requests and sales requests within a specified timeframe Build a relationship with existing client database to ensure repeat sales Plan and organize daily work schedule to ensure efficient time management Create reports based on performance for submission to the department manager (may include: weekly call reports, weekly work schedule, monthly sales figures) Reports on status of accounts and clients Finance Deals Ensure all paperwork is received Get approval from client once site is complete Arrange for sign off Arrange for payment Liaise with technical on specific solution requests CRM integrations Complex routing requirements Do market research to find out what the competitor has to offer Maintain current functional and technical knowledge of the entire products & service offering of the company and improved sales techniques Prepare sales presentations and demonstrations to give to prospective clients Take part in marketing events held Increase sales by means of cross-selling, up-selling and add-on sales Present a professional image at all times to clients Performs other duties as assigned by the department manager REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: 2 years prior sales experience in similar role Highly organized and efficient Customer service orientated Knowledge and experience of working on a CRM system Knowledge and experience of working with MS Office (Word, Excel, PowerPoint, Outlook) Ability to work under pressurized environment and meet monthly targets Good negotiation skills Self-starter and able to work independently Committed, positive and hardworking Excellent interpersonal and communication skills (written & verbal)

An ICT Company is looking for an experienced Front Line Senior Technical Support Agent to join their support team. This role is client-facing and forms the first line of technical response across all company services and solutions. The successful candidate will be responsible for diagnosing, resolving, and coordinating support for a wide range of ICT environments while delivering a high standard of customer service. This role is ideal for a senior frontline technician who enjoys client interaction, problem-solving, and being accountable for service delivery across a broad ICT stack This role requires strong technical capability, excellent communication skills, and the ability to take ownership of client issues from first contact through to resolution or escalation. KEY RESPONSIBILITIES Front Line Support & Client Interaction• Act as the first point of contact for all client technical queries via helpdesk, phone, email, and WhatsApp support channels• Log, manage, and update tickets accurately within the helpdesk system• Provide clear, professional communication to clients, setting expectations and timelines• Ensure clients are kept informed throughout the lifecycle of an incident or request Technical Support – Core Services–  Provide first line and second-line support across service portfolio, including:– Internet and connectivity (Fibre, LTE, failover links)– Network infrastructure (firewalls, switches, access points, SD-WAN)– Cybersecurity solutions (firewalls, endpoint protection, email security)– Microsoft 365 (users, licenses, email, Teams, SharePoint basic support)– Email platforms (hosted email, migrations support assistance)– Telephony and voice systems (VoIP, hosted PBX, handsets)– Basic server and workstation support (Windows environments)– Website hosting and domain-related support (basic diagnostics and coordination) Incident Management & Escalation• Perform initial troubleshooting, diagnosis, and resolution where possible• Identify issues requiring escalation and engage the correct internal technical managers• Coordinate war-room sessions when issues involve multiple departments• Provide detailed handovers when escalating to senior engineers or third-line support Internal Coordination & Accountability• Work closely with Service Managers, Technical Managers, and Account Managers• Assist with cross-departmental issue resolution involving billing, sales, and technical teams• Contribute to Monday service review meetings by providing feedback and insights• Ensure adherence to SLAs and internal response time targets Documentation & Process• Maintain accurate technical notes and client histories• Assist in improving support processes and documentation• Follow IHG policies, procedures, and escalation frameworks REQUIRED TECHNICAL SKILLS Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, firewalls) • Experience supporting Microsoft 365 environments• Solid knowledge of VoIP and hosted PBX systems• Familiarity with cybersecurity concepts and endpoint protection• Experience working with ISPs and vendors for fault resolution• Ability to troubleshoot Windows-based environments• Exposure to cloud-based services and hosting environments REQUIRED EXPERIENCE Minimum 5–7 years’ experience in an ICT support or technical role• Previous experience in an MSP or ICT solutions provider environment preferred• Experience dealing directly with business clients across multiple industries• Proven experience handling high-pressure support environments SOFT SKILLS & ATTRIBUTES Strong communication and client service skills• Calm, structured, and solution-oriented approach• Ability to manage multiple tickets and priorities simultaneously• High attention to detail and strong documentation habits• Accountability and ownership mindset• Team player with leadership presence at frontline level QUALIFICATIONS (ADVANTAGEOUS) Relevant IT qualification (Diploma or Degree) • Microsoft certifications (M365, Azure fundamentals)• Networking certifications (e.g. Network+, CCNA)• Cybersecurity-related certifications (advantageous but not mandatory)

The Support Technician, troubleshoots and maintains the Client’s Voice and Data Networks including CCTV infrastructure, routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements. Job Duties• Maintain the Networks, which includes CCTV cameras, networks and Voice services.• Act as primary interface to all users to resolve problems reported.• Respond to tickets on the CRM system in a timely manner.• Provide troubleshooting and technical support via phone, email and face-to-face to end users.• Keep end users informed on progress with problem resolution.• Advice users regarding the product’s proper use and address specific user issues.• Escalate and report on the status of all problems as and when required by management.• Setup VPN’s and port forwards on routers.• Make changes to routers as per client’s requirements.• Do preventative maintenance on routers – updates & scheduling reboots.• Log onto routers to check the current configuration thereof to make sure everything is up to standard.• Setup domains for websites, email, POP3 and exchange.• Create users on Active Directory and setting up permissions.• Install and configure desktop computers and software.• Assist in voice related Porta issues• Setting up VPN’s between sites.• Do domain transfers.• Change and manage the DNS records on the servers.• Point websites on ISS server to other websites and make general changes.• Manage and configure PRTG• Setup wireless AP’s for clients• Setup QoS on routers• Assist with internal troubleshooting and problem resolution as and when required at the office• Support and maintenance of MS Windows and MS Exchange environments• Testing, installation and maintenance of network related problems• Provide 3CX support to users and assisting them with problems• Monitor the infrastructure and act on any failures Required Knowledge, Skills and Abilities:• Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable• Good understanding of voice networking and VOIP environments• Be able to work in a team• Be customer service focused• Be able to work in a fast-paced environment• Have good time management skills• Be able to work under stressful conditions• Be able to communicate effectively and clearly• Demonstrate professional attributes• Be able to manage conflict• Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)

Our client, based in Alberton, is seeking an experienced Network & CCTV Installation Technician to join their Hikvision security and infrastructure deployment team. The successful candidate will be responsible for installing, terminating, testing, commissioning, and maintaining structured network cabling, CCTV surveillance systems, and access control solutions across commercial and industrial environments. This is a hands-on, field-based technical role suited to a technician with strong installation experience, advanced fault-finding capability, and solid knowledge of networking and CCTV deployment standards. The ideal candidate must be technically competent, detail-oriented, and able to work independently while maintaining high installation and service quality standards. Key Responsibilities CCTV & Security System Installations Install, configure, and commission IP and analogue CCTV surveillance systems Install and configure NVRs, DVRs, and video management platforms Mount, align, and configure cameras according to site layouts and client requirements Install and configure access control systems including biometric, RFID, and card access solutions Integrate CCTV and access control systems with existing client network infrastructure Perform system testing and commissioning to ensure operational reliability Conduct client handovers and provide basic operational training where required Must be able to install, configure, commission, and support biometric systems including time and attendance solutions, and clearly explain the biometric systems and platforms previously worked on (such as fingerprint, facial recognition, RFID, palm, iris-based systems) Structured Cabling & Network Infrastructure Install and terminate structured cabling including Cat5e, Cat6, and Cat6A Install network cabinets, patch panels, faceplates, and data points Install containment infrastructure including trunking, conduits, and cable trays Perform cable certification and testing using appropriate testing equipment Ensure installations comply with industry cabling standards and client specifications Label and document cabling installations accurately Fault Finding & Maintenance Diagnose and resolve faults related to CCTV, access control, and network connectivity Conduct preventative maintenance and system upgrades Respond to service and maintenance calls as required Ensure all installations meet quality and performance standards Documentation & Compliance Complete installation reports and test result documentation Maintain accurate job cards, service records, and client sign-off documentation Ensure compliance with health and safety regulations and company policies Follow company installation standards and best practices Client & Project Engagement Liaise with clients, contractors, and project managers onsite Represent the company professionally during installations and service visits Provide technical feedback and recommendations to clients and internal teams Support project timelines and installation schedules Minimum Requirements Minimum 3 to 5 years’ experience in CCTV and network cabling installations Minimum 3 to 5 years’ experience in an ICT Environment   Proven experience working on commercial or industrial installation projects Experience working with Hikvision or similar security platforms is highly advantageous Proven experience in biometric system installations including time and attendance solutions, with the ability to explain the systems and platforms previously implemented or supported Technical Knowledge & Skills Strong understanding of IP networking fundamentals Knowledge of structured cabling standards and best practices CCTV configuration, commissioning, and troubleshooting knowledge Access control system installation and integration experience Ability to read and interpret technical drawings and infrastructure layouts Strong fault-finding and troubleshooting capability Certifications (Advantageous) Structured Cabling Certification Hikvision Certification CompTIA Network+ or equivalent networking certification Health & Safety or Working at Heights Certification Networking  Tools & Equipment Competency Cable certification and network testing tools CCTV configuration and diagnostic software Networking diagnostic tools Personal Attributes Strong attention to detail and installation accuracy Ability to work independently and as part of a team Strong problem-solving and analytical skills Excellent communication and client service skills Reliable, disciplined, and professional work ethic Physically fit and comfortable working in ceiling spaces, outdoor environments, and elevated areas Additional Requirements Valid driver’s licence Willingness to travel to client sites Ability to work overtime when required to meet project deadlines