Job Purpose The Junior Administrator will play a crucial role in providing extensive administrative support to the Operations team, Branch Manager, and overseeing general office tasks. This pivotal position significantly enhances departmental effectiveness by delivering efficient administrative assistance and ensuring the smooth operation of daily activities. Additionally, they will facilitate effective communication and coordination across different departments or teams, contributing to various aspects of business operations. Key Responsibilities Administrative Tasks Managing administrative tasks and prioritizing tasks efficiently to meet deadlines and achieve objectives. Assisting multiple order management simultaneously while maintaining quality and accuracy. Keeping track of orders timelines and milestones to ensure timely completion. Manage incoming and outgoing correspondence, including emails, phone calls, and mail distribution. Working under pressure and managing stress effectively in a fast-paced environment. Collaborating with team members and clients to drive projects forward. Offer comprehensive administrative assistance to the CEM / Branch Manager. Ensure a high level of client satisfaction by addressing client inquiries, resolving issues, and delivering projects that meet or exceed client expectations. Administrative Support Attend and actively participate in relevant meetings, training sessions, and other developmental activities as necessary. Prepare and disseminate correspondence, memos, and other documents as required. Coordinate meeting schedules, serve as the initial point of contact, and ensure all relevant documentation and information are readily available to all parties. Handle phone inquiries and respond to client requests promptly and efficiently. Support customers and the team to ensure ongoing team performance. Aid in the creation and distribution of reports as requested by the CEM / Branch Manager. Assist in soliciting quotes, processing orders, etc. Act as the primary liaison between departments and clients. Organize paperwork for orders/projects. Gather and analyse client feedback to assess satisfaction levels regarding orders and support services. Conduct regular check-ins with clients through courtesy calls. Adhere to order deadlines. Provide indispensable support to the manager, assisting in decision-making, coordinating tasks, and ensuring smooth operations. Collaborate with cross-functional departments including technicians, sales, operations, and customer support to ensure seamless execution of projects and tasks. Adhere to order deadlines. Coordination and Communication Coordinate with other departments and external parties such as Vendors etc. to facilitate smooth operations. Communicate effectively with team members and Branch Manager regarding administrative matters. Special Projects Assist in special projects and initiatives as assigned by departmental manager/s. Contribute ideas and suggestions for process improvements and efficiency enhancements. Compliance and Quality Assurance Ensure compliance with company policies and procedures in all administrative tasks. Assist in maintaining quality standards and adhering to regulatory requirements. Required Knowledge, Skills, and Abilities Customer service orientated. Ability to work under pressurized environment. Self-starter. Committed, positive and hardworking. Excellent interpersonal and communication skills and the ability to build strong relationships. Computer Literate (MS Office & CRM system). Highly motivated and passionate.

Our client specializes in providing advanced CCTV and security solutions for residential, commercial, and industrial clients. My client is committed to delivering high-quality installations, system optimization, and ongoing support using cutting-edge technology. Position Purpose:My client is seeking an experienced Senior Hikvision CCTV Technician in East London to lead the deployment, configuration, and support of Hikvision systems across multiple sites. This is a senior, hands-on role requiring strong HikCentral expertise, solid IP networking knowledge, and the ability to work independently on complex installations and troubleshooting. Key Requirement (Critical): This is a senior role, and candidates must have strong, hands-on experience with Hikvision systems and HikCentral (Professional or Connect). Candidates without real HikCentral experience should not be submitted. Role Overview: The technician will be responsible for full deployment, configuration, and support of Hikvision CCTV systems, including advanced setup and troubleshooting within HikCentral environments. They must be capable of working independently and handling complex installations and fault finding without supervision. Minimum Requirements: Proven senior-level experience with Hikvision CCTV systems Strong hands-on experience with HikCentral Solid IP networking knowledge (NAT, port forwarding, basic VLANs) Valid driver’s license Own reliable vehicle (mandatory) Willingness to travel between sites Key Responsibilities: Installation and commissioning of Hikvision CCTV systems Configuration and management of HikCentral Setup of recording, events, alarms, and user permissions Troubleshooting system and network-related issues Firmware updates and system optimization Client handover and support Advantageous: ANPR/LPR and thermal camera experience Fiber installations Experience in multi-site or enterprise environments Health & Safety: Must be comfortable working at heights Knowledge of safety standards and compliance Additional Notes: We are specifically looking for candidates who can demonstrate real project experience, not just basic CCTV exposure. Please ensure candidates include details of Hikvision/HikCentral systems they have personally configured and supported.  

The Technical Service Support Engineer administers, troubleshoots and maintains Voice andData Networks including CCTV infrastructure, routers, gateways and PBX phones. This person will alsobe responsible for configuring network and voice solutions for clients as per their requirements. JOB DUTIES • Maintain the Devenbosch Networks, which includes CCTV cameras, networks and Voice services.• Act as primary interface to all users to resolve problems reported.• Respond to tickets on the CRM system in a timely manner.• Provide troubleshooting and technical support via phone, email and face-to-face to end users.• Keep end users informed on progress with problem resolution.• Advice users regarding the product’s proper use and address specific user issues.• Escalate and report on the status of all problems as and when required by management.• Setup VPN’s and port forwards on routers.• Make changes to routers as per client’s requirements.• Do preventative maintenance on routers – updates & scheduling reboots.• Log onto routers to check the current configuration thereof to make sure everything is up to standard.• Setup domains for websites, email, POP3 and exchange.• Create users on Active Directory and setting up permissions.• Install and configure desktop computers and software.• Assist in voice related Porta issues• Setting up VPN’s between sites.• Do domain transfers.• Change and manage the DNS records on the servers.• Point websites on ISS server to other websites and make general changes.• Manage and configure PRTG• Setup wireless AP’s for clients• Setup QoS on routers• Assist with internal troubleshooting and problem resolution as and when required at the office• Support and maintenance of MS Windows and MS Exchange environments• Testing, installation and maintenance of network related problems• Provide 3CX support to users and assisting them with problems• Monitor the infrastructure and act on any failures REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable• Good understanding of voice networking and VOIP environments• Be able to work in a team• Be customer service focused• Be able to work in a fast-paced environment• Have good time management skills• Be able to work under stressful conditions• Be able to communicate effectively and clearly• Demonstrate professional attributes• Be able to manage conflict• Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)

The FSE will be responsible for configuring and installing VoIP PBX systems and providing a high level of technical support to external customers while working under minimal supervision. The role focuses on on-site installations, as well as diagnosing and resolving existing technical issues. Job Duties Act as the primary interface for all clients to resolve reported issues Respond to support tickets in a timely manner Provide troubleshooting and technical support remotely and on-site Set up and install 3CX software prior to deployment Install and configure the 3CX mobile application Provide ongoing support and maintenance for 3CX systems Configure and prepare PBX phones prior to installation Provide support and maintenance for PBX handsets post-installation Troubleshoot VoIP-related issues Set up gateways (PSTN, fax gateways, FXO, FXS, BRI) Install and configure routing on ADSL and fibre connections Set up VPNs and configure port forwarding on routers Implement router configuration changes based on client requirements Perform preventative maintenance on routers (firmware updates, scheduled reboots) Access and audit router configurations to ensure optimal performance and compliance Install and configure 3CX software on phones and servers Required Knowledge, Skills, and Abilities A+ and N+ certifications (preferred) Proven experience with networking and PBX systems Knowledge of structured cabling Strong communication skills Excellent problem-solving ability Dependable and self-motivated Effective time management skills Professional work ethic and attitude Other Complies with the company’s vision, policies, and procedures Performs additional tasks as assigned by management

We are seeking a skilled and versatile Copier Technician with strong IT and networking experience. The successful candidate will be responsible for the installation, configuration, maintenance, and troubleshooting of multifunctional printers (MFPs) and copiers, including brands such as Olivetti and similar. This role requires a combination of hardware expertise and IT/networking capability to ensure seamless integration into client environments. Key Responsibilities: Install, configure, and commission copiers and multifunctional devices at client sites Integrate devices into client networks (TCP/IP, DNS, DHCP, etc.) Configure scan-to-email, scan-to-folder (SMB), and user authentication settings Set up user profiles, access controls, and print management features Diagnose and repair hardware faults on copiers and printers Troubleshoot software, connectivity, and network-related issues Perform firmware updates and ensure devices are running optimal configurations Provide basic end-user training on device functionality Conduct preventative maintenance and routine servicing of equipment Liaise with clients to resolve technical issues efficiently and professionally Maintain accurate service records and job reports Minimum Requirements: Proven experience as a Copier Technician or similar role Hands-on experience with copier brands such as Olivetti, Kyocera, Ricoh, Canon, or similar Configuration and full troubleshooting Strong understanding of networking fundamentals (IP addressing, routing basics, network protocols) Experience with Windows environments, Active Directory Knowledge of scan configurations (SMTP, SMB, FTP) Ability to troubleshoot both hardware and software issues Valid driver’s license (essential) Own reliable vehicle (essential) Key Competencies: Strong problem-solving and diagnostic skills Excellent communication and client service ability Ability to work independently and manage time effectively Attention to detail and technical accuracy Adaptability in fast-paced, client-facing environments  

Our client specializes in providing advanced CCTV and security solutions for residential, commercial, and industrial clients. My client is committed to delivering high-quality installations, system optimization, and ongoing support using cutting-edge technology. Position Purpose:My client is seeking an experienced Senior Hikvision CCTV Technician in Pietermaritzburg to lead the deployment, configuration, and support of Hikvision systems across multiple sites. This is a senior, hands-on role requiring strong HikCentral expertise, solid IP networking knowledge, and the ability to work independently on complex installations and troubleshooting. Key Requirement (Critical): This is a senior role, and candidates must have strong, hands-on experience with Hikvision systems and HikCentral (Professional or Connect). Candidates without real HikCentral experience should not be submitted. Role Overview: The technician will be responsible for full deployment, configuration, and support of Hikvision CCTV systems, including advanced setup and troubleshooting within HikCentral environments. They must be capable of working independently and handling complex installations and fault finding without supervision. Minimum Requirements: Proven senior-level experience with Hikvision CCTV systems Strong hands-on experience with HikCentral Solid IP networking knowledge (NAT, port forwarding, basic VLANs) Valid driver’s license Own reliable vehicle (mandatory) Willingness to travel between sites Key Responsibilities: Installation and commissioning of Hikvision CCTV systems Configuration and management of HikCentral Setup of recording, events, alarms, and user permissions Troubleshooting system and network-related issues Firmware updates and system optimization Client handover and support Advantageous: ANPR/LPR and thermal camera experience Fiber installations Experience in multi-site or enterprise environments Health & Safety: Must be comfortable working at heights Knowledge of safety standards and compliance Additional Notes: We are specifically looking for candidates who can demonstrate real project experience, not just basic CCTV exposure. Please ensure candidates include details of Hikvision/HikCentral systems they have personally configured and supported.  

We’re looking for a motivated WordPress Web Developer to join our team. If you’re passionate about building and maintaining websites, enjoy solving problems, and want to grow your career, this role offers a great opportunity to work on exciting projects in a supportive environment. What You’ll Do Build and maintain WordPress websites for our clients. Customise and update themes and plugins. Use page builders (Elementor Pro, Divi, or Gutenberg) to design responsive layouts. Assist with WooCommerce setups, online stores, and product updates. Troubleshoot website issues such as plugin conflicts or performance errors. Ensure websites are mobile-friendly, secure, and SEO-ready. Collaborate with designers, developers, and the marketing team to deliver high-quality results. Create content for social media  What We’re Looking For Strong knowledge of WordPress (themes, plugins, customisation). Familiarity with HTML, CSS, and basic PHP. Experience with page builders (Elementor Pro, Divi, Gutenberg). Understanding of WooCommerce or willingness to learn. Problem-solving mindset with attention to detail. Ability to manage tasks independently and work as part of a team. Creative eye for content and website management  Requirements Nice to Have Basic knowledge of SEO best practices. Experience with website hosting, domains, and SSL setup. Familiarity with design tools (Canva, Photoshop, or Figma). Understanding of performance optimisation and caching tools. Why Join Us? Work on diverse, real-world projects. Hands-on learning and career growth opportunities. Supportive team culture.

An ICT company is looking for a Junior First Line Technical Support Agent to join their support team. This role forms the first point of contact for client technical queries and is responsible for assisting with basic troubleshooting, logging support requests, and ensuring issues are escalated to the appropriate technical teams when necessary. The successful candidate will be responsible for providing friendly, professional customer support while assisting clients with basic technical issues across the company’s services and solutions. This role is ideal for a junior technician or entry-level IT professional who is eager to develop their technical skills, enjoys helping people solve problems, and wants to build experience within a professional ICT support environment. The role requires strong communication skills, a willingness to learn, and the ability to follow structured support processes. KEY RESPONSIBILITIES Front Line Support & Client Interaction • Act as the first point of contact for client technical queries via helpdesk, phone, email, and messaging platforms• Log all support requests accurately in the helpdesk system• Provide clear and professional communication to clients while assisting with basic troubleshooting• Gather relevant information to assist in diagnosing issues before escalation• Keep clients informed on ticket progress and updates where applicable• Ensure all client interactions are handled professionally and efficiently Technical Support – Basic Services Assistance Provide first-line support and initial troubleshooting assistance across the company’s service portfolio, including: • Internet connectivity (basic diagnostics for fibre, LTE, and connectivity issues)• Network devices (basic checks on routers, switches, and access points)• Microsoft 365 support (user accounts, password resets, email setup, basic Teams assistance)• Email support (basic troubleshooting and mailbox configuration)• VoIP and telephony systems (basic handset or connectivity troubleshooting)• Workstation support (basic Windows troubleshooting, login issues, printer setup)• Website hosting and domain queries (basic checks and coordination with technical teams) More complex issues will be escalated to senior technical staff. Incident Management & Escalation • Perform basic troubleshooting and issue diagnosis using provided tools and documentation• Escalate unresolved or complex issues to senior technical engineers• Ensure tickets include clear notes and troubleshooting steps already performed• Follow established escalation procedures and service processes• Assist in monitoring open tickets to ensure timely responses Internal Coordination • Work closely with Senior Support Technicians and Technical Managers• Assist internal teams by collecting accurate information from clients• Participate in internal discussions where required to support issue resolution• Support the service team in maintaining high service standards Documentation & Process • Maintain accurate ticket notes and client information in the helpdesk system• Follow internal support procedures and escalation processes• Assist in updating knowledge base articles where relevant• Ensure support requests are logged and tracked correctly REQUIRED TECHNICAL SKILLS Basic understanding of IT and networking concepts, including: • Basic networking fundamentals (IP addresses, connectivity troubleshooting)• Familiarity with Microsoft Windows environments• Basic understanding of Microsoft 365 (email, users, Teams)• Basic troubleshooting skills for workstations and devices• Ability to follow technical documentation and troubleshooting guides Exposure to the following is advantageous but not required: • Networking equipment (routers, switches, access points)• VoIP or hosted PBX systems• Cybersecurity tools such as endpoint protection• Cloud-based services REQUIRED EXPERIENCE • 1 – 2 years experience in an IT support or technical helpdesk environment (internships or learnerships considered)• Exposure to a customer service or support environment would be advantageous• Experience working with a ticketing/helpdesk system is beneficial but not required SOFT SKILLS & ATTRIBUTES • Strong communication and customer service skills• Willingness to learn and develop technical skills• Good problem-solving ability• Ability to follow processes and instructions• Organized with good attention to detail• Positive attitude and team-oriented mindset• Ability to remain calm and professional when assisting clients QUALIFICATIONS (ADVANTAGEOUS) • Relevant IT qualification (Diploma, Certificate, or Degree)• Entry-level certifications such as: CompTIA A+ CompTIA Network+ Microsoft Fundamentals certifications (M365 / Azure)

Our client is seeking a highly motivated and self-driven Sales Executive to join their dynamic sales team! This is your chance to drive results, develop innovative sales strategies, and build meaningful relationships with customers. As a Sales Executive, you will be at the forefront of promoting and selling the company’s products and services. You will understand customer needs, match them with the right solutions, and deliver persuasive sales pitches. Responsibilities include reaching out to new leads, engaging with prospective clients, and maintaining accurate records such as invoices and contracts. If you are passionate about sales, love connecting with people, and thrive in a results-driven environment, this role is perfect for you! Description: Be knowledgeable about ICT/Telecoms and IT Identify prospective customers, lead generation and conversion Contact new and existing customers to discuss needs Emphasize the features of products to highlight how they solve customer problems Answer questions about the products Negotiate prices and terms and prepare sales agreements Collaborate with colleagues in many different sectors Maintain contact lists and follow up with customers to continue relationships Selling of, IT Hardware, IT Services, Telephone Systems, Printers, VOIP, Websites, Hosted solutions, all IT Related products, and services Physical cold calling Telephone canvasing Meeting clients face to face Drafting up solutions and building a proposal to the client’s needs Be able to identify cross selling options with client. Be able to guide clients into the right solutions IT Related Identify opportunities within the field Build IT solutions with clients’ needs and advise of best route to take Skills Required Must have direct ICT/Telecoms sales experience (Min 2 - 3 Years’ Experience) Must have own reliable Vehicle and Driver’s License

The General Manager is responsible for overseeing and managing all aspects of the restaurant’s operations to ensure a world-class dining experience for guests. This role requires a strong leader with experience in fine dining, who can drive sales, manage staff effectively, maintain operational excellence, and create a welcoming and professional environment for both guests and employees. Key Responsibilities: 1. Operations Management Oversee daily restaurant operations, ensuring smooth and efficient functioning across front-of-house and back-of-house. Organize and supervise staff shifts, ensuring proper coverage and operational efficiency. Monitor operations closely and initiate corrective actions as needed to maintain high standards. Implement new ideas to improve productivity, service efficiency, and upselling opportunities. 2. Guest Experience & Service Excellence Deliver superior guest services by maintaining a high standard of hospitality. Ensure guest satisfaction through proactive engagement and service quality. Develop strong relationships with regular customers to encourage repeat visits. Respond efficiently to customer questions, feedback, and complaints, ensuring resolutions that uphold the restaurant’s reputation. 3. Staff Management & Development Hire, train, and evaluate staff performance to build a motivated and high-performing team. Lead by example and delegate responsibilities effectively to ensure accountability. Nurture a positive working environment that encourages teamwork, engagement, and professional growth. 4. Culinary & Menu Oversight Ensure that the Executive Chef maintains food quality, adheres to food cost requirements, and manages inventory efficiently. Monitor that new specials are introduced on a two-week rotation to maintain guest interest. 5. Financial & Cost Control Control restaurant costs and minimize waste to optimize profitability. Manage restaurant supplies and ensure suppliers provide quality products. 6. Marketing & Community Engagement Post new developments, specials, and events on social media to engage customers. Represent the restaurant at local food events and community activities to enhance visibility and reputation. Qualifications & Skills: Proven experience in a management role within a fine dining restaurant. Strong leadership and team management skills. Excellent interpersonal and communication abilities. Ability to handle customer complaints professionally and diplomatically. Strong financial acumen with experience controlling costs, inventory, and budgeting. Knowledge of social media marketing and community engagement. Highly organized with the ability to multitask and manage competing priorities. Personal Attributes: Passion for hospitality and delivering exceptional guest experiences. Problem-solving and decision-making capabilities under pressure. Professional, approachable, and enthusiastic personality. Strong work ethic and commitment to excellence. Performance Metrics: Guest satisfaction scores and repeat customer rates. Staff retention, engagement, and performance evaluations. Achievement of sales targets and cost control objectives. Positive representation and engagement in the local community.

The Floor Manager is responsible for ensuring seamless front-of-house (FOH) operations, maintaining exceptional service standards, and supporting both staff and management in delivering a premium dining experience. This role requires strong leadership, attention to detail, and a proactive approach to problem-solving. The Floor Manager oversees daily opening and closing procedures, staff administration, guest service quality, and general operational excellence. Key Responsibilities: 1. Opening Procedures: Unlock all doors, switch off the security alarm, and turn on all lights and air-conditioning. Check reservation book, staff shifts (waitrons, bartenders, runners), and manager handover book. Review the closing duty sheet and prep communications meetings. Allocate waitron duties and cleaning responsibilities by 11:00 am. Ensure bathroom and laundry setups are ready. Complete the opening checklist and verify that all areas are prepared for service. 2. Guest Experience & Floor Supervision: Maintain awareness of the floor, ensuring guests are attended to promptly. Monitor guest satisfaction and resolve complaints efficiently. Ensure recommendations to guests are accurate, truthful, and align with menu knowledge. Provide leadership and guidance to FOH staff, fostering a professional and welcoming environment. Address maintenance or operational issues promptly while maintaining guest service. 3. Cleaning & Organizing: Oversee FOH and BOH cleaning tasks: windows, floors, tables, ice buckets, butter, bread, and ice replenishment. Ensure table setups meet the restaurant’s fine dining standards. Check for new chef recommendations and review them before implementation. 4. Staff Administration & Support: Assist with work rosters for kitchen, FOH, general staff, and hostesses. Support HR-related staff issues, including leave management, disciplinary actions, and reporting to higher management. Answer staff queries and assist with in-house discrepancies or misconduct professionally. Promote a friendly and cooperative work environment. 5. General Administration & Financial Oversight: Ensure all invoices, payments, and pay-outs are recorded accurately in the POS system. Reconcile stock and balance daily, addressing variances promptly. Review all promotions, voids, and discounts, ensuring proper documentation. 6. Management Guidelines & Leadership: Uphold the highest service quality and standards. Demonstrate thorough menu knowledge and guide staff in delivering excellent guest experiences. Train and coach FOH staff in conflict resolution, service standards, and problem-solving. Be proactive in monitoring the floor and addressing operational issues without compromising guest service. 7. Closing Procedures: Supervise FOH and BOH closing tasks, ensuring compliance with prep-sheet counts. Verify all bar and kitchen variances are documented and addressed. Inspect the floor, kitchen, and bar for issues before dismissing staff. Ensure staff clock out correctly, and all equipment is switched off. Secure the premises: lock doors, gates, windows, switch off lights, POS systems, air-conditioning, music, and activate the security alarm. Observe surrounding premises for suspicious activity and report as necessary. Qualifications & Skills: Proven experience in floor management or FOH supervision in a fine dining environment. Strong leadership, communication, and interpersonal skills. Excellent organizational and multitasking abilities. Ability to handle HR-sensitive issues calmly and professionally. Strong problem-solving and decision-making skills. Attention to detail with a focus on service excellence and operational efficiency. Knowledge of POS systems, stock management, and restaurant administration. Personal Attributes: Professional, approachable, and friendly demeanor. Calm under pressure and capable of managing conflict effectively. Highly organized and attentive to detail. Passion for hospitality and delivering an exceptional guest experience.  

The purpose of a direct sales representative is to promote the products and services of the company to current and new clients in order to generate revenue through the sale of Managed IT services, cloud solutions, cybersecurity, and support services on a recurring revenue model. He/she also offers advice to the clients on the way to use the products so that they can achieve cost savings and increase revenues. They are required to do extensive travelling in order to visit the clients. They have to grow the existing client database, create new leads and meet or exceed monthly sales quotas while increasing customer satisfaction. Build long-term client relationships and deliver scalable technology solutions. Key Responsibilities Identify and develop new business opportunities Conduct consultative selling and needs analysis Sell managed IT, cloud, cybersecurity, and connectivity solutions Manage full sales lifecycle Maintain CRM and pipeline reporting Ensure smooth onboarding and client handover Drive upsell and cross-sell opportunities Requirements 2–5 years B2B sales experience Experience selling recurring revenue (MRR) Understanding of IT / MSP / technology services Strong communication and negotiation skills CRM experience Core Competencies Consultative selling Relationship building Commercial awareness Problem-solving Target-driven

Our client within the ICT industry, ICT Globe, is currently looking to recruit a Direct Sales Representative that is based in Centurion. The purpose of this role is to promote the company’s products and services to existing and new clients in order to generate revenue. The representative will also advise clients on how to use the products effectively to achieve cost savings and increase business performance. This role involves extensive travel to meet clients, grow the client database, generate new leads, meet or exceed monthly sales quotas, and maintain high levels of customer satisfaction. Minimum Requirements At least 2 years’ sales experience in a similar role Highly organized and efficient with strong time management skills Customer service oriented Experience working with CRM systems Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) Ability to work under pressure and meet monthly targets Strong negotiation skills Self-starter capable of working independently Committed, positive, and hardworking Excellent interpersonal and communication skills (written and verbal) Key Responsibilities Build and grow the client base; educate clients on product benefits Sign up new clients and manage orders Arrange demos, site surveys, and 3CX training for end-users Generate quotes, proposals, and ensure client approvals Plan installations with vendors and verify solutions are working Act as primary point of contact for client needs and issues Handle complaints and provide solutions in coordination with management Maintain and strengthen relationships with existing clients for repeat business Respond to inquiries and sales requests within agreed timelines Monitor performance and create reports (weekly/monthly) Liaise with technical teams for solution requests and CRM integrations Conduct market research on competitor offerings Deliver sales presentations and participate in marketing events Pursue cross-selling, up-selling, and add-on sales opportunities Maintain professionalism and represent the company positively Advantages Experience in technology or ICT sales Knowledge of 3CX systems, connectivity solutions, or telecom products Exposure to CRM systems and sales reporting Strong negotiation, client management, and presentation skills Proven track record in meeting or exceeding sales targets

As an ICT Sales Solutions Architect for a client, your mission is to drive revenue by promoting our comprehensive ICT and managed solutions to both new and existing clients. You’ll educate clients on how our tailored services, ranging from internet connectivity to VoIP, server hosting, and cloud solutions, can improve their operations, lower costs, and elevate productivity. This role requires a proactive approach, extensive client travel, and strong relationship-building to meet or exceed monthly sales targets while enhancing customer satisfaction. Key Responsibilities Sales and Business Development Identify and meet with potential clients to showcase our tailored ICT and managed services. Generate new leads, grow our client base, and convert prospects into signed clients. Secure new business by preparing quotes, proposals, and ensuring all necessary documentation is collected. Act as client contact manage expectations, respond to inquiries, cancellations, and sales requests promptly. Exceed monthly sales quotas through cross-selling, up-selling, and add-ons. Customer Relations and After-Sales Service Make proactive "goodwill" calls to ensure satisfaction and smooth experience post-deployment. Handle customer complaints, investigate issues, propose solutions, and escalate recommendations to management as needed. Foster strong relationships with existing clients to encourage repeat business. Reporting and Planning Plan and optimize daily travel and client visit schedules for efficient time management. Produce regular reports: weekly call logs, work schedules, monthly sales performance, and client status updates for your department manager. Financial and Administrative Duties Ensure all finance-related paperwork is received, clients approve site completion, sign-off is arranged, and payment is processed. Liaise with technical teams on complex client requests (e.g., CRM integrations, advanced network routing). Market Intelligence and Product Knowledge Conduct market research to understand competitor offerings and refine sales strategies. Stay current on our full suite of services, ranging from ICT infrastructure and internet solutions to copier services, CCTV/biometrics, power backup, and financial services, plus improve sales techniques continually. Develop and deliver compelling sales presentations and demos. Participate in marketing events and represent Innovation Hub professionally at all times. Additional Duties Perform other duties assigned by the department manager. Required Knowledge, Skills & Abilities Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role. Highly organized, efficient, and able to work under pressure to meet targets. Strong customer service focus with excellent negotiation and communication skills (both written and verbal). Proficiency in CRM software and MS Office (Word, Excel, PowerPoint, Outlook). Self-starter with the ability to work independently and a positive, hardworking attitude. Excellent interpersonal skills to build trust and professional relationships.