Job Purpose As a Direct Sales Representative for a client, your mission is to drive revenue by promoting our comprehensive ICT and managed solutions to both new and existing clients. You’ll educate clients on how our tailored services, ranging from internet connectivity to VoIP, server hosting, and cloud solutions, can improve their operations, lower costs, and elevate productivity. This role requires a proactive approach, extensive client travel, and strong relationship-building to meet or exceed monthly sales targets while enhancing customer satisfaction. Key Responsibilities Sales and Business Development Identify and meet with potential clients to showcase our tailored ICT and managed services. Generate new leads, grow our client base, and convert prospects into signed clients. Secure new business by preparing quotes, proposals, and ensuring all necessary documentation is collected. Act as client contact manage expectations, respond to inquiries, cancellations, and sales requests promptly. Exceed monthly sales quotas through cross-selling, up-selling, and add-ons. Order Management and Deployment Facilitate client orders, oversee roll-outs, and coordinate installations with internal teams and third-party vendors. Schedule and conduct site surveys to assess infrastructure and call-flow needs. Oversee testing to ensure solutions (e.g., VoIP/PABX, hosting, printers/copiers, power backup) are functioning as intended. Organize training for clients on using our solutions effectively, such as VoIP systems, hosting platforms, etc. Customer Relations and After-Sales Service Make proactive "goodwill" calls to ensure satisfaction and smooth experience post-deployment. Handle customer complaints, investigate issues, propose solutions, and escalate recommendations to management as needed. Foster strong relationships with existing clients to encourage repeat business. Reporting and Planning Plan and optimize daily travel and client visit schedules for efficient time management. Produce regular reports: weekly call logs, work schedules, monthly sales performance, and client status updates for your department manager. Financial and Administrative Duties Ensure all finance-related paperwork is received, clients approve site completion, sign-off is arranged, and payment is processed. Liaise with technical teams on complex client requests (e.g., CRM integrations, advanced network routing). Market Intelligence and Product Knowledge Conduct market research to understand competitor offerings and refine sales strategies. Stay current on our full suite of services, ranging from ICT infrastructure and internet solutions to copier services, CCTV/biometrics, power backup, and financial services, plus improve sales techniques continually. Develop and deliver compelling sales presentations and demos. Participate in marketing events and represent Innovation Hub professionally at all times. Additional Duties Perform other duties assigned by the department manager. Adhere to Innovation Hub Group’s vision, policies, and ICTG guidelines. Required Knowledge, Skills & Abilities Minimum 2 years of sales experience in a similar B2B ICT, managed services, or telecommunications role. Highly organized, efficient, and able to work under pressure to meet targets. Strong customer service focus with excellent negotiation and communication skills (both written and verbal). Proficiency in CRM software and MS Office (Word, Excel, PowerPoint, Outlook). Self-starter with the ability to work independently and a positive, hardworking attitude. Excellent interpersonal skills to build trust and professional relationships.

Job Purpose We are seeking a highly skilled and experienced Firewall / IT Technician to join our client's team. The successful candidate will be responsible for planning, implementing, and maintaining IT solutions for clients, with a strong focus on firewall technologies, IT infrastructure management, and cloud solutions. This role requires a lateral thinker with excellent problem-solving abilities, the ability to lead IT projects, and strong communication skills. Key Responsibilities Plan, coordinate, and manage IT infrastructure projects from initiation to completion. Setup, configure, and maintain firewalls (preferably Sophos). Administer Microsoft 365 environments, including Admin Centre and SharePoint. Perform and oversee email migrations for clients. Manage and maintain Windows Servers, desktops, and networking infrastructure. Provide advanced desktop and network support, ensuring minimal downtime for clients. Support and maintain cloud architectures (Azure), hosted servers, and backup solutions. Implement and manage patching, RMM solutions, and endpoint security tools (ESET). Setup, maintain, and troubleshoot PABX systems. Lead and mentor IT teams, ensuring best practices and service excellence. Research and implement tailored IT solutions to meet specific client needs. Provide professional, client-facing communication and support. Required Skills & Experience Minimum 5+ years’ experience in Firewall setup and maintenance (Sophos preferred). Minimum 5+ years’ experience in IT team management. Minimum 5+ years’ experience working with Microsoft 365 Admin Centre. Minimum 5+ years’ experience working with Microsoft 365 SharePoint Admin Centre. Minimum 5+ years’ experience in Email Migrations. Minimum 5+ years’ experience in Windows Server setup, maintenance, and support. Minimum 10+ years’ experience in Desktop Support. Minimum 10+ years’ experience in Networking setup, maintenance, and administration. Minimum 3+ years’ experience in Cloud Architecture (Azure). Minimum 3+ years’ experience with Cloud-hosted servers. Minimum 3+ years’ experience with Hosted Backup solutions. Minimum 3+ years’ experience with Patch / RMM Management. Minimum 3+ years’ experience in ESET setup and maintenance. Minimum 2+ years’ experience in PABX setup and maintenance. Advantageous Skills & Qualifications Office 365 Certification / Qualification A+ / N+ Qualification MCSA / MCSE Qualification Azure Certification / Qualification Firewall Certification (Sophos or equivalent) VMware experience Relevant IT qualification from a recognized institution

About Our Client Our client is seeking a customer-focused lady to join their team as a Receptionist. The ideal candidate is professional, organized, and enjoys providing excellent service to clients, suppliers, and colleagues in a fast-paced environment. Key Responsibilities Manage front office reception and switchboard (face-to-face & telephone service) Handle accommodation bookings and extensions Process orders and support administrative tasks Maintain a neat and professional reception area Liaise professionally with clients, suppliers, and colleagues Support internal teams with general administration Requirements Female, under 33 years of age Matric (Grade 12) Strong attention to detail & excellent customer service skills Computer literate (MS Office or similar) Good communication skills in English and Afrikaans Professional, friendly, and organized personality Reception, administration, or customer service experience is essential Ideally based in Thembisa

Job Purpose:The Group Executive Chef will lead and oversee all culinary and operational activities across all group Brands restaurants. This includes staff recruitment, training, menu development, recipe management, procurement, food cost control, hygiene and safety compliance, maintenance, and reporting. The role ensures operational excellence, consistent food quality, and efficient management of resources. Key Responsibilities: Hiring of Staff – Higher Management Positions Sets up and conducts initial interviews. Ensures Company Brands recruitment process is followed. Attracts and retains staff. Liaises with recruitment companies. Monitors performance of newly hired staff members to consider for contract extension. Staff Administration & Issues Escalation of staff queries beyond GM levels. Working with company Brands admin office and HR department on HR and IR related issues. Staff Productivity Looks for ways to improve staff productivity and efficiency. Training staff and management on processes to be applied. Follows up on progress of improving staff productivity and efficiency. Menu Content, Development and Implementation Facilitating the implementation of new menu items as and when required by the owners. Working with chefs of the respective restaurants in the group to find new dishes once a menu change is required. Testing of new menu items for approval by the owners. Training of management and chefs with regards to menu changes – new processes, ingredients, combinations, preparation, and general menu knowledge. Costing of all new menu items and collaborating with owners on pricing of dishes. Market information gathering on competitive offerings. Recipe Development Overseeing the development of recipes for a la carte menu items and adding them to the POS system for all restaurants in the group. Ensuring that kitchen management is trained on the use of recipes. Ensuring that kitchen staff members are trained on the use of recipes. Continually updating recipes as menus and trends change. Chef’s Recommendations Oversee the development of dishes within the group restaurants for the off-menu chef’s recommendations. Liaising with Suppliers Communicating with suppliers regarding out-of-stock issues, pricing, and overall service delivery for all restaurants in the group. Working in collaboration with the store GMs to improve quality and supply reliability and reduce cost of purchases. Procurement – Kitchen Procurement of new ingredients as required with menu changes or chef’s recommendations. Procurement management of kitchen equipment, cutlery, and crockery as and when needed according to the procurement policy of the company for all restaurants in the group. Procurement management of services to be delivered to the kitchen, e.g., extraction maintenance, plumbing, general maintenance, electrical maintenance, etc. Procurement – Front of House Assisting GMs with the procurement management of new items to be introduced to the bar as per the policy of the company at all restaurants in the group. Procurement management of equipment, cutlery, and crockery required by front of house according to the policy of the company. Procurement management of services to be delivered to the kitchen, e.g., extraction maintenance, plumbing, general maintenance, electrical maintenance, etc. Stock Holding Oversee the stock holding of all restaurants within the group. Management oversight with the objective of improving the stock holding wherever necessary. Stock Take Oversight of the weekly/monthly stock take of all food cost related items, as well as expense items at all shops within the group. This includes perishable items, dry goods, cutlery, crockery, cleaning chemicals, packaging, etc. On occasion, physically assist with the stock take wherever necessary. Food Cost Oversight of the food cost percentages attained by all shops within the group. Verification and confirmation of all stock take entries made onto the systems at all shops to ensure accuracy when it comes to possible incentives to be paid out. On a weekly and monthly basis, supply a full set of reports to the owners regarding the food cost percentages attained within each shop. Collaborate with restaurant management to keep restaurant food cost to a minimum, without compromising quality. Hygiene Policies Overseeing the general hygiene and cleanliness of all restaurants within the group. Hygiene and cleanliness refers to both the kitchen and front of house. Coordinating with health inspectors to keep the shops within an acceptable standard. Coordinating with Occupational Health and Safety officer to keep hygiene standards in all shops according to a set standard. OHS Policies Coordinating with the OHS officer to ensure compliance to Occupational Health and Safety standards and policies for all shops within the group. Coordinating with the OHS officer to ensure that OHS requirements are met according to South African legislation and requirements of landlords. Planning with OHS officer for getting all shops compliant with OHS standards. Facilitating training required per shop, e.g., fire fighting, first aid, etc. SOP File Ensuring that all shops within the group have the SOP file for the store and that it is kept up to date. Training all management on the requirements of the SOP file. Food Quality Coordinating and collaborating with management and chefs to ensure that the quality of food within the store meets company standards. Sampling and quality control of various items of each restaurant within the group to ensure that they are of the quality required. Coordinating training of prep-staff and management to ensure that quality standards are adhered to. Ensuring best possible quality at the optimal price point. Collaborating with management over the labelling and dating of shelves and food items within the restaurant to ensure freshness and organisation. Customer Feedback and Complaints Assisting store GMs and other management with dealing with customer feedback and complaints. Implementing and monitoring corrective procedures, especially with unhappy guests. Implementing preventative measures to attempt to prevent the same issue in future. Maintenance Oversee the function of maintenance. Management of store repair function. Management of internal repair resources, including job specs, prioritising, scheduling, monitoring. Management of external repair function, including obtaining quotes, following approval process, ensuring completion according to satisfactory company standards. Training Facilitating the training of management, both on the job and more formally during sit-down sessions. Store Operational Reports and Scoring Weekly operational reports for management. Audit reports monthly. Requirements  Education & Qualifications Culinary degree or diploma from a recognized institution (e.g., National Diploma in Culinary Arts) advantage Additional certifications in food safety, hygiene, or nutrition are advantageous. Management or leadership training/certification is a plus. Experience Extensive executive-level culinary experience, preferably in a multi-unit or high-volume restaurant environment. Proven experience in menu development, recipe creation, and cost control. Strong background in staff management, including recruitment, training, and performance monitoring. Experience liaising with suppliers and managing procurement. Exposure to multi-site operational management, including hygiene, safety, and compliance oversight. Core Skills Leadership & Team Management: Ability to lead multiple teams across different locations. Culinary Expertise: Knowledge of modern cuisine, plating, and menu innovation. Financial Acumen: Strong understanding of food costing, budgeting, and profitability. Operational Excellence: Ability to enforce SOPs, compliance, and quality standards. Problem Solving & Decision Making: Handle operational, HR, and customer issues effectively. Communication & Collaboration: Work with GMs, suppliers, and owners to achieve company goals. Personal Attributes High attention to detail with a focus on quality and consistency. Proactive and results-oriented, with strong organizational skills. Adaptable and innovative, keeping up with culinary trends. Customer-focused, ensuring high standards for guest experience. Ethical and professional, particularly regarding labor laws, food safety, and OHS compliance. Technical Knowledge Knowledge of food safety regulations and OHS policies in South Africa. Familiarity with POS systems, recipe management software, and inventory systems. Understanding of procurement and supplier management processes.

We are looking for a skilled Web Developer with a strong background in building and deploying responsive websites join a forward thinking organisation within the Information and Communication Technology industry. The ideal candidate should have a keen eye for User Experience (UX), be proficient in modern JavaScript frameworks, and have experience with content management systems. This role requires someone who stays updated with the latest tech trends, thrives under pressure, and can work both independently and within a team. Key Responsibilities: Develop and maintain responsive and user-friendly websites. Implement best practices for UX/UI design to enhance user engagement. Work with JavaScript frameworks such as React and Vue.js (Vue 3). Ensure website security, particularly in handling APIs and CORS policies. Develop and customize websites using Content Management Systems (WordPress, Umbraco, etc.). Collaborate with designers, project managers, and stakeholders to deliver high-quality web solutions. Stay up to date with the latest web development trends and best practices. Troubleshoot and resolve website issues efficiently. Requirements Minimum 4 years of professional experience in web development. Expertise in UX design and an understanding of user behavior. Strong knowledge of React, Vue.js (Vue 3), and modern JavaScript frameworks. Experience in implementing website security measures, including API security and CORS policies. Hands-on experience with CMS platforms like WordPress and Umbraco. Ability to work under tight deadlines and handle pressure. Strong problem-solving skills and attention to detail. Ability to work independently and within a team environment. Benefits A dynamic and collaborative work environment. Opportunities for growth and professional development. Competitive salary and benefits package. Exposure to cutting-edge technologies and projects.

Role Purpose Act as the front-line representative for telecom and technology solutions. You’ll generate leads, nurture client relationships, and support growth by showcasing how our voice, connectivity, and related services can simplify business operations.   Key Responsibilities Develop and qualify leads through research, cold-calling, and inbound inquiries. Present and sell voice and telecom solutions, aligning features with client needs. Provide detailed product knowledge and elucidate the benefits of the offerings. Prepare and deliver tailored quotes, proposals, and follow-ups. Collaborate with technical, service, and finance teams to ensure smooth delivery and rental arrangements. Maintain accurate records of sales activity within CRM or tracking tools. Attend product and sales training; stay updated with evolving service offerings. Products & Services to Be Familiar With Voice & Telephony VoIP Phone Systems / Hosted PBX: Cloud-based telephone systems enabling smart call routing, voicemail-to-email, and remote extensions. Desk Phones: Professional-grade SIP phones from brands like Snom, Fanvil, Yealink, offering clear audio and simple setup. Softphone & Mobile Integration: Enables office lines on any device, anywhere. Call Recording & Reporting: Tools to track performance, quality control, and compliance. 3CX PBX Licensing: Professional and Enterprise tier licenses (e.g., 4-SC, 8-SC, 16-SC)—understand capacity and features. Connectivity & Internet Services High-Speed Connectivity: Fibre, LTE, or microwave links for fast, reliable internet. Unified Communications (UC): Integrated presence, chat, voicemail-to-email, video conferencing, fax-to-email, with user-based scalability. Cloud PBX hosting—leveraging cloud infrastructure for telephony. Cost Efficiency Metrics: Ability to demonstrate up to an 80% reduction in phone bills. CRM Integration: Aligns sales, marketing, and customer support into one agile platform. Installation & Support: End-to-end deployment and maintenance, partnering with vendors like DFAfrica and 3CX. Supporting Solutions (Adjacent Offerings) Though the focus is telecom, awareness of related tech enhances selling value: Managed Print Solutions: Printers, copiers, consumables, plus rental and service contracts. CCTV & Access Control Systems: Fast, secure installations with ongoing support. Finance & Rentals: Flexible leasing for telecom equipment, inclusive of service, maintenance, and consumables. Requirements Desired Qualifications & Skills Entry- to early-career in B2B tech or telecom sales. Passion for cutting-edge technology and adept at explaining its benefits clearly. Excellent verbal and written communication. Customer-focused, persistent, and solution-oriented. Basic IT and telecom literacy, with eagerness to deepen knowledge. Strong organizational skills with CRM familiarity a plus. Goal-driven with an appetite for being part of a fast-growing, service-centric company

We are seeking a highly skilled and experienced Senior ICT Solutions Engineer to join our client's dynamic team. The ideal candidate will be responsible for designing, implementing, and supporting a wide range of ICT solutions, ensuring optimal performance, reliability, and security. This role demands a hands-on professional with strong technical knowledge across multiple platforms, particularly in wireless networking, VoIP, cybersecurity, and Microsoft environments.   Key ResponsibilitiesDesign, implement, and support ICT infrastructure solutions for a range of clients and internal systems. Manage and maintain Microsoft 365 desktop environments. Install, configure, and troubleshoot VoIP systems (Yeastar) and IP surveillance systems (Hikvision). Perform wireless network planning and deployment using Ubiquiti and Mikrotik technologies. Ensure robust cybersecurity measures are implemented and maintained across ICT environments. Provide field support, maintenance, and upgrades to ICT systems with minimal disruption. Diagnose and resolve complex ICT-related issues both remotely and on-site. Document system configurations, processes, and procedures. Mentor junior engineers and contribute to technical training sessions. Stay up to date with emerging technologies and certifications relevant to the role. Traveling between head office in Mpumalanga and Gauteng office required   Minimum RequirementsEducation & Certifications: Matric Certification with Mathematics, English, and Computer Science as subjects. CompTIA A+ and N+ International Certifications. Microsoft 365 Certified (Desktop Environment). VoIP Qualifications (Yeastar or equivalent). IP Camera System Certification (Hikvision or equivalent). MikroTik Certified Network Associate (MTCNA). Wireless Product-Specific Certifications (Ubiquiti and/or Mikrotik).   Experience: Minimum of 3–5 years relevant field experience in ICT environments.   Technical Skills: Strong knowledge and experience in wireless network infrastructure. Proficient in the installation and support of VoIP and IP camera systems. Expertise in Microsoft 365 desktop environments. Solid understanding of cybersecurity principles and best practices. Advanced troubleshooting and diagnostic skills. Ability to work independently and collaboratively across teams.   Key CompetenciesAnalytical thinking and problem-solving skills Excellent communication and interpersonal skills Strong attention to detail Ability to manage multiple projects simultaneously High level of professionalism and integrity Proactive and self-motivated Desirable (Not Mandatory)Additional Microsoft, Cisco, or networking certifications Project management experience or certifications (e.g., Prince2, PMP)   Benefits Monthly Salary: R20 000,00 Monthly KPI: R5 000,00 Standby Allowance: R2 000 Annual 13th Cheque: Based on KPI Score

We are seeking a dynamic and results-oriented IT Account Manager (Client Success Consultant) to join our client's team. In this role, you will be the primary point of contact for our clients, responsible for ensuring their success and satisfaction with our services. You will build and maintain strong relationships, understand client needs, and work closely with internal teams to deliver tailored IT solutions. Your goal will be to drive client retention, growth, and overall satisfaction.The company is a leading provider of innovative IT solutions, dedicated to delivering exceptional service and technology-driven results to our clients. We pride ourselves on our commitment to excellence, our collaborative team culture, and our passion for helping our clients succeed. ?Key Responsibilities: Serve as the main point of contact for assigned clients, providing exceptional customer service and support. Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and challenges. Collaborate with internal teams (e.g., sales, technical support, product development) to ensure client needs are met and expectations are exceeded. Conduct regular client meetings to review performance, address concerns, and identify opportunities for improvement and growth. Proactively identify and address potential issues, providing timely and effective solutions. Monitor and report on client satisfaction and success metrics, using this data to drive continuous improvement. Stay up to date with industry trends, products, and services to provide informed recommendations to clients. Develop and implement client success plans, ensuring alignment with their business goals. Assist in the development and execution of client onboarding processes to ensure a smooth and successful start. Act as an advocate for the client within the company, representing their interests and ensuring their voice is heard. Daily management of client accounts to ensure they continue to do business with the company. Show clients the value they can enjoy if they continue to use the company's products or services. Build long-term relationships with customers based on trust, respect, and value. Communicate with clients to understand their needs and provide the details and value of products and services. Serve as the first contact person on matters relating to customer accounts. Manage customer accounts, including contract negotiations, to meet client expectations and maximize profits. Compile accurate client account notes and inventory records. Collect, compile, analyze and interpret data to provide actionable insights on customer behavior to guide decision-making. Improve the buying experience by acting as an advocate for client needs. Find upsell, renewal, and cross-selling opportunities and inform the sales department of potential business leads. Demonstrate in-depth knowledge of company products or services, including Cybersecurity, Hosting, Cloud, 365, IT managed Services, LAN infrastructure, Voice, and ISP services. Identify industry trends that the company can use to improve customer satisfaction. Resolve customer issues promptly and prevent escalation of issues. Create strategies to meet customer needs. Requirements? Bachelor’s degree in information technology, Business, or a related field (or equivalent work experience). Must have at least 5 years of experience in IT account management. Proven track record of growing business within a customer base. Strong understanding of IT services, solutions, and industry trends. Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Exceptional problem-solving skills, with a proactive and solution-oriented mindset. Ability to manage multiple clients and projects simultaneously, with strong organizational and time management skills. Demonstrated ability to achieve and exceed client satisfaction and retention goals. Proficiency in using CRM software and other client management tools. Ability to work collaboratively with cross-functional teams and manage client expectations effectively. Strong analytical skills, with the ability to interpret data and make data-driven decisions. Professional attitude, with a commitment to delivering exceptional service and results. Benefits Competitive salary Opportunities for professional growth and development A supportive and collaborative work environment

The IT Client Success Manager is responsible for managing a portfolio of key accounts, ensuring exceptional customer satisfaction and loyalty while minimizing customer churn. This role involves fostering strong relationships with clients, identifying new business opportunities, and driving the sales upgrade strategy within the existing customer base. The successful candidate will collaborate with internal teams to enhance customer experiences and contribute to the overall growth of the organization. ?Key Responsibilities: Develop and maintain strong relationships with key clients to ensure satisfaction and long-term retention. Identify new business opportunities and upsell the full stack of products/services to existing customers. Establish and govern the sales upgrade strategy, including guiding principles for upgrade sales, managing sales prospects, and pipeline reporting. Provide leadership within the sales organization, fostering a culture of accountability, professional development, high performance, and ethical behavior. Ensure project initiatives yield productivity benefits consistent with established objectives, providing managerial reports to Sales Operations and working closely with the Managing Director on implementation. Lead sales organization change initiatives by assessing the need for change, championing initiatives, and eliminating obstacles to organizational improvement. Conduct and oversee client survey initiatives, proactively gathering feedback, reporting on survey results, and recommending improvements to enhance customer satisfaction. Utilize the organization’s ERP, ticketing, and other systems as required by company objectives. Collaborate with internal teams, including product development, technical support, and marketing, to ensure client success. Stay updated with industry trends, technology advancements, and competitor activities to provide value to clients and identify new business opportunities. Attend trade shows, conferences, and other industry events to network with customers and industry partners. Maintain accurate and up-to-date records of customers interactions and account information within the company’s CRM system.   RequirementsRequired Qualifications & Experience: Bachelor's degree in Business, IT, or a related field (preferred but not required). Above 5 years of experience in account management, sales, or customer success in the IT industry. Strong understanding of IT products, services, and solutions. Proven ability to manage key accounts, drive customer satisfaction, and increase revenue. Excellent communication, negotiation, and interpersonal skills. Proficiency in CRM software and sales management tools. Strong analytical and problem-solving skills. Ability to work collaboratively with internal teams to drive customer success. Experience in leading change initiatives and improving customer satisfaction metrics. Key Competencies: Customer-focused mindset with a proactive approach to account management. Strong leadership and team collaboration skills. Detail-oriented with strong analytical and organizational abilities. Adaptability to changing market conditions and evolving customer needs. High level of integrity and professionalism. Benefits Competitive salary and performance-based incentives. Professional development and growth opportunities. Supportive and dynamic work environment.

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems. Responsibilities: Act as primary interface to all clients to resolve problems reported Respond to tickets on the system in a timely manner Provide troubleshooting and technical support via remote or onsite support Setup and install 3CX software prior to installations Install mobile application for 3CX system Support and maintenance of 3CX system after installation Setup and configuration of PBX phones prior to installation Support and maintenance of PBX phones after installation Troubleshoot VOIP issues Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI) Install and configure routing on ADSL and fibre lines Setup VPN”s and port forward on routers Make changes to routers as per clients requirements Do preventative maintenance on routers – updates and scheduling reboots Log onto routers to check the current configurations thereof to make sure everything is up to standard ?Setup and install 3CX software on the phones and server Requirements A+ and N+ certification Experience networking and PBX systems Knowledge in structured cabling Good communication skills Problem solving skills Be dependable Have good time management skills Demonstrate professional attributes

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems. Responsibilities: Act as primary interface to all clients to resolve problems reported Respond to tickets on the system in a timely manner Provide troubleshooting and technical support via remote or onsite support Setup and install 3CX software prior to installations Install mobile application for 3CX system Support and maintenance of 3CX system after installation Setup and configuration of PBX phones prior to installation Support and maintenance of PBX phones after installation Troubleshoot VOIP issues Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI) Install and configure routing on ADSL and fibre lines Setup VPN”s and port forward on routers Make changes to routers as per clients requirements Do preventative maintenance on routers – updates and scheduling reboots Log onto routers to check the current configurations thereof to make sure everything is up to standard Setup and install 3CX software on the phones and server Requirements A+ and N+ certification Experience networking and PBX systems Knowledge in structured cabling Good communication skills Problem solving skills Be dependable Have good time management skills Demonstrate professional attributes

We are seeking a driven and technically skilled 1st and 2nd Line IT Support Technician to join our dynamic IT team. The successful candidate will provide frontline and second-level technical support for both internal users and external clients, resolving a wide range of IT issues. This role requires strong knowledge of Windows operating systems, basic networking, and end-user support. Support will be provided remotely and occasionally on-site when required. Key Responsibilities: Provide end-user support by responding to and resolving technical queries related to hardware, software, and networking – including desktop/laptop support, printers, and peripherals. Windows Environment Support: Install, configure, and troubleshoot Windows 10/11 operating systems, user profiles, local and network printers, shared drives, and permissions. Microsoft 365 Support: Assist with Outlook, Teams, OneDrive, and SharePoint issues, including user setup and license troubleshooting. Active Directory: Manage user accounts, passwords, and group memberships. Endpoint Management: Support for desktops, laptops, and mobile devices, including hardware diagnostics and peripheral installations. Remote and On-site Support: Provide assistance both remotely and occasionally at client sites as required. Helpdesk Ticketing: Log, update, and resolve support tickets, ensuring proper documentation of all issues and fixes. Escalation: Escalate unresolved technical issues to higher-tier support or vendors where appropriate. Client Interaction: Maintain high levels of professionalism and communication with users during support interactions. Identify and respond to potential cybersecurity risks, including phishing attempts, malware alerts, and unauthorized access attempts. Apply basic security practices such as configuring firewalls, managing user access rights, enforcing strong password policies, and ensuring systems are up to date with patches. Requirements Required Skills and Qualifications: Minimum 1-3 years' experience in a 1st or 2nd line IT support role. Solid experience working in Windows-based environments (Windows 10, Windows 11). Strong understanding of Microsoft 365, including Outlook configuration and Office suite troubleshooting. Familiarity with Active Directory, Group Policy, and basic networking (IP, DNS, DHCP). Experience with remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop). CompTIA A+ or Network+ certification highly advantageous. Knowledge of endpoint protection and patch management is a plus. Valid driver’s license and own reliable transport. Personal Attributes: Friendly and professional with a customer-first mindset. Excellent time management and troubleshooting skills. Able to work independently or collaboratively. Calm under pressure and capable of handling multiple priorities.

The Direct Sales Executive is responsible for driving new business acquisition and revenue growth through the promotion and sale of the company’s IT products and services, including connectivity, cloud, voice, and managed IT solutions. This role involves engaging with potential and existing clients to understand their technology needs and positioning tailored solutions that enhance operational efficiency and business continuity. The successful candidate will build trusted relationships, meet or exceed monthly sales targets, and ensure a high standard of customer satisfaction. This position requires proactive client engagement, strong technical understanding of IT solutions, and the ability to manage the full sales lifecycle. KEY RESPONSIBILITIES Actively prospect and generate new leads across target markets and industries. Engage with clients to understand their current IT infrastructure and pain points. Present and position company’s full suite of IT solutions, including connectivity (fibre, wireless), cloud services, and managed IT. Conduct site surveys to evaluate clients' current technology environment and advise on optimal solutions. Coordinate and deliver sales presentations, demos, and proposals. Manage and oversee the full sales process: from initial engagement through to deal closure and post-sale follow-up. Facilitate client onboarding and project handover to technical teams. Collaborate with internal engineers and service delivery teams to scope tailored solutions (e.g. CRM integrations, call routing, network assessments). Track all interactions and sales activities in the company CRM system. Prepare accurate quotes, proposals, and client documentation. Provide regular feedback to the department manager through call reports, activity logs, and sales pipeline updates. Monitor market trends and competitor offerings to identify strategic opportunities. Maintain up-to-date technical knowledge of company’s products and services. Upsell and cross-sell into existing accounts to increase customer value. Represent the company professionally in all customer-facing engagements. Participate in sales campaigns, events, expos, and marketing activities. Requirements Experience & Skills Minimum of 2 years in a B2B sales role within the IT or tech services sector. Proven track record in meeting or exceeding sales targets. Strong understanding of IT infrastructure, connectivity, and cloud-based solutions. Experience working with CRM systems and sales automation tools. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Excellent interpersonal, negotiation, and presentation skills. Ability to manage multiple deals and priorities in a fast-paced environment. Self-motivated, goal-driven, and highly organized. Customer-centric with a professional and consultative approach. OTHER REQUIREMENTS Must be willing to travel locally for client visits and site assessments. Valid driver’s license and own reliable transport. Adheres to the company values and complies with all internal processes and policies. Performs other reasonable duties as assigned by management.  

Job Description*South African Citizen based applications only* As a Network Technician, you will be responsible for supporting the organisation’s communications and infrastructure services. You will install, configure, monitor, and support client networks - spanning fibre, wireless, MPLS, SD-WAN, firewalls, VoIP, and cloud integration, ensuring uptime, security, and performance meet high standards. Key Responsibilities Install, configure, and maintain network hardware: routers, switches, firewalls, access points. Provide onsite and remote support for ISP services: Fibre, Microwave, SD-WAN, MPLS, and mobile internet. Implement and support voice systems: SIP trunking, IP-PBX (3CX, Microsoft Teams telephony). Enforce security through firewall setup and coordination with managed cybersecurity tools. Integrate cloud connectivity (Azure, AWS, Private Cloud) into hybrid network environments. Monitor and resolve network issues using NOC and monitoring tools. Perform preventative maintenance, firmware upgrades, and patching. Provide customer support, configuration documentation, and escalate incidents per SLA. Assist with the design and implementation of network infrastructure projects. Travel to client sites to support physical installations and troubleshooting.   Requirements 3+ years in network support or field engineering roles. Strong technical knowledge of: Cisco/Aruba/HPE switches & routers Next-gen firewalls (e.g., Sophos, Trend Micro, SentinelOne) MPLS, SD-WAN, VPNs Wi-Fi access point deployment and configuration SIP trunking solutions and IP-PBX systems (3CX, MS Teams telephony). Familiarity with cloud networking (Azure/VPN, AWS VPC). Proficient in NOC ticketing systems, network monitoring, and diagnostic tools. Strong troubleshooting, problem-resolution, and customer communication skills. Valid driver’s license for client-site deployments. Preferred Qualifications Certifications: CCNA or equivalent, NFPA, 3CX Engineer, Azure Networking, Sophos/Trend Micro/SentinelOne. Experience with managed services for mid-sized to large clients. Knowledge of telecom ISP operations and resilience best practices (failover, redundancy).

We are seeking a Cybersecurity Specialist to join our dynamic IT and security operations team. The ideal candidate will be responsible for protecting enterprise systems, networks, and client environments from internal and external threats. This role involves proactive threat detection, vulnerability assessments, incident response, and security architecture reviews across hybrid and cloud platforms. Key Responsibilities Monitor, analyze, and respond to security incidents across on-premises, cloud, and hybrid environments. Perform vulnerability assessments, threat modeling, and penetration testing using industry tools and frameworks. Implement and manage endpoint protection platforms, EDR, and SIEM systems (e.g., SentinelOne, Sophos, FortiSIEM, Microsoft Defender). Develop and enforce IT security policies, procedures, and awareness training programs. Coordinate incident response efforts and lead investigations, containment, and remediation. Manage firewall policies, VPN configurations, and access control across networks. Conduct security reviews of applications, systems, and infrastructure for compliance and best practices. Assist in client cybersecurity onboarding and provide expert advisory support to clients and internal teams. Stay current on evolving cyber threats, vulnerabilities, and regulatory compliance standards (e.g., POPIA, GDPR, ISO 27001). Document risks, controls, and maintain reports for audits and management dashboards. Requirements Minimum 4 years' experience in cybersecurity, network security, or information security roles. Proficiency in configuring and maintaining firewalls, EDR, SIEM, anti-virus, and threat detection systems. Hands-on experience with security audits, vulnerability scanners, and compliance frameworks. Understanding of TCP/IP, DNS, IDS/IPS, email security, and authentication protocols. Experience with Microsoft 365 and Azure security tools (Defender for Endpoint, Purview, Conditional Access). Ability to manage and respond to incidents under pressure with clear documentation and communication. Strong analytical, troubleshooting, and reporting skills. Preferred Qualifications Relevant certifications such as CompTIA Security+, CEH, Microsoft SC-200/SC-300, or CISSP. Familiarity with MDR/XDR platforms and cybersecurity frameworks (NIST, MITRE ATT&CK). Experience supporting cybersecurity in an MSP or client-facing environment.

We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our client’s dynamic team. This role is ideal for a candidate with strong communication skills and experience in customer engagement, account growth, and product support within the ICT and Office Automation industries. The successful candidate will be responsible for nurturing client relationships after the initial sale, ensuring customer satisfaction, identifying upselling opportunities, and providing product training where required with a big focus on Microsoft 365 products. This role requires a balance of service excellence and commercial awareness, with the aim of driving long-term value within existing accounts. Key Responsibilities Client Relationship Management Build and maintain strong, trust-based relationships with clients after products and solutions have been sold. Conduct regular client visits to provide support, review satisfaction levels, and ensure continued service excellence. Act as the main point of contact for all customer queries, resolving concerns promptly and professionally. Upselling and Account Growth Identify opportunities for upselling and cross-selling within existing accounts by understanding client needs and usage. Present additional solutions and services that add value to the client’s business. Work with the sales team to align upselling opportunities with overall business growth strategies. Customer Support and Training Provide training and demonstrations to clients on products and solutions purchased. Ensure clients fully understand the functionality, benefits, and best practices of the products in use. Monitor client usage and feedback to recommend improvements or upgrades. Administration and Reporting Maintain accurate records of client interactions, visits, and service requirements in the CRM system. Prepare reports on client satisfaction, account activity, and upselling opportunities. Ensure service-level agreements (SLAs) are monitored and upheld. Requirements  Experience Minimum 2 years’ experience in customer service, account management, or internal sales (preferably within ICT, telecoms, or office automation). Proven track record of maintaining strong client relationships and identifying upselling opportunities. Experience in delivering product training or demonstrations advantageous. Proficiency in CRM systems and strong knowledge of Microsoft 365. Skills and Competencies Excellent communication, presentation, and relationship-building skills. Customer-centric mindset with the ability to balance service with commercial goals. Strong problem-solving abilities and a proactive approach to client engagement. Organized and detail-oriented, with the ability to manage multiple client accounts. Personal Attributes Professional, approachable, and service-driven. Self-motivated, with the ability to work independently and as part of a team. Goal-oriented with a passion for ensuring client satisfaction and account growth.

Role Overview: We are seeking a dedicated and technically proficient Field Support Technician to join our dynamic IT support team. This role is pivotal in delivering Tier 1 and Tier 2 technical support services to our clients, both remotely and on-site. The ideal candidate will possess a strong foundation in IT support, excellent problem-solving skills, and a commitment to providing exceptional customer service.   Key Responsibilities: Technical Support: Provide Tier 1 and Tier 2 support for hardware, software, and network issues, ensuring timely resolution both remotely and on-site. Help Desk Management: Monitor, manage, and resolve help desk tickets efficiently, maintaining accurate records of issues and solutions. Equipment Handling: Manage stock collections and perform installations of IT equipment at client sites. Site Maintenance: Conduct routine maintenance and inspections at customer sites to ensure optimal system performance. Documentation: Maintain comprehensive documentation of customer site configurations, support activities, and technical procedures. Issue Escalation: Identify and escalate complex technical issues to Tier 3 support or management as necessary. Additional Duties: Undertake any other reasonable tasks or projects as required to support the IT operations.   Preferred Skills & Attributes: Technical Proficiency: Experience in Windows Desktop support environments. Certifications: Possession of CompTIA A+ and Network+ certifications. Software Knowledge: Familiarity with Microsoft 365 and email systems. Communication Skills: Strong verbal and written communication abilities in both English and Afrikaans. Licensing: Valid driver's license is mandatory. Personal Attributes: Self-motivated, detail-oriented, and capable of working independently or collaboratively within a team.   Additional Information: Travel Requirements: Regular travel to client sites is required; candidates must be comfortable with fieldwork. Work Schedule: Flexibility to work outside standard business hours when necessary to address critical issues.

About the Role We’re looking for a motivated Junior WordPress Web Developer to join our team. If you’re passionate about building and maintaining websites, enjoy solving problems, and want to grow your career, this role offers a great opportunity to work on exciting projects in a supportive environment.   What You’ll Do Build and maintain WordPress websites for our clients. Customise and update themes and plugins. Use page builders (Elementor Pro, Divi, or Gutenberg) to design responsive layouts. Assist with WooCommerce setups, online stores, and product updates. Troubleshoot website issues such as plugin conflicts or performance errors. Ensure websites are mobile-friendly, secure, and SEO-ready. Collaborate with designers, developers, and the marketing team to deliver high-quality results.   What We’re Looking For Strong knowledge of WordPress (themes, plugins, customisation). Familiarity with HTML, CSS, and basic PHP. Experience with page builders (Elementor Pro, Divi, Gutenberg). Understanding of WooCommerce or willingness to learn. Problem-solving mindset with attention to detail. Ability to manage tasks independently and work as part of a team. Requirements Nice to Have Basic knowledge of SEO best practices. Experience with website hosting, domains, and SSL setup. Familiarity with design tools (Canva, Photoshop, or Figma). Understanding of performance optimisation and caching tools.   Why Join Us? Work on diverse, real-world projects. Hands-on learning and career growth opportunities. Supportive team culture.

We are seeking a Cloud Specialist to lead the design, deployment, and management of secure, scalable, and cost-effective cloud infrastructure solutions. This role involves working closely with internal teams and clients to ensure optimal performance, security, and integration of cloud-based services. You will be instrumental in cloud transformation projects, migration strategies, and managed service delivery across platforms such as Microsoft Azure, AWS, and private cloud environments.? Key Responsibilities Design and implement cloud infrastructure and networking architecture for client and internal environments. Lead cloud migration initiatives, including discovery, planning, and execution across hybrid and full-cloud deployments. Configure and maintain IaaS, PaaS, and SaaS platforms (primarily Azure and AWS). Ensure cloud solutions are compliant with security best practices and regulatory standards. Monitor performance, availability, and cost-efficiency of cloud resources. Support backup, disaster recovery, and business continuity planning within the cloud landscape. Work collaboratively with DevOps and security teams to implement automation and CI/CD pipelines. Provide Level 3 support for escalated cloud incidents and perform root cause analysis. Document configurations, procedures, and provide cloud training to internal IT teams and clients. Evaluate and recommend emerging technologies to improve scalability, availability, and manageability. Requirements 5+ years' experience in a cloud engineering or systems administration role. In-depth knowledge of Microsoft Azure and/or AWS services (e.g., EC2, S3, VPC, IAM, Azure AD, Virtual Machines, Networking, Storage). Hands-on experience with virtualization platforms (e.g., VMware, Hyper-V). Proficiency in cloud automation tools (e.g., Terraform, ARM templates, PowerShell, Bash). Understanding of cloud security frameworks and identity management. Strong experience with networking concepts (DNS, VPN, load balancers, firewalls). Knowledge of monitoring and management tools (e.g., Azure Monitor, CloudWatch, Grafana, Zabbix). Experience with Microsoft 365 and hybrid integration with Azure AD. Excellent troubleshooting, project management, and communication skills. Preferred Qualifications Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert. AWS Certified Solutions Architect – Associate or Professional. VMware, Veeam, or Fortinet cloud certifications are advantageous. Experience in delivering cloud services within an MSP (Managed Services Provider) environment.  

Key Responsibilities Telesales & Business Development Conduct high-volume outbound calls daily to prospective clients to generate interest in our IT solutions and services (ISP, MSP, IT solutions). Identify and qualify new leads, understanding their needs and matching them with our offerings. Proactively source new prospects via LinkedIn and other lead-generation methods. Follow up on inbound and marketing-generated leads to nurture opportunities. Present and clearly articulate product and service benefits to potential clients over the phone. Overcome objections and use persuasive communication to drive interest and secure appointments. Focus on Fibre, Voice, IT, Cybersecurity and PBX opportunities as key revenue streams. Pipeline & Sales Process Management Achieve and exceed weekly and monthly activity targets Build and maintain a robust pipeline of qualified leads. Update and manage the CRM system with accurate client information, call outcomes, and follow-up actions. Nurture relationships with prospects to move them through the sales funnel. Work closely with the sales team to hand overqualified appointments and ensure smooth client transitions. Teamwork & Reporting Collaborate with the sales and marketing teams to refine lead qualification criteria and improve conversion rates. Provide regular feedback on client needs, market trends, and competitor activities. Participate in team meetings, share best practices, and contribute to achieving team goals. Uphold company policies, procedures, and compliance standards (including data protection and privacy laws). Customer Relationship Management Build rapport and maintain a professional, friendly, and customer-centric approach. Handle all calls with confidence and enthusiasm to create a positive brand impression. Ensure consistent follow-ups and timely communication to strengthen relationships with prospects. Requirements Minimum of 2 years’ telesales experience (IT/ISP/MSP industry preferred). Strong track record of achieving or exceeding sales targets. Excellent verbal communication, persuasion, and negotiation skills. Experience in lead generation, cold calling, and appointment setting. Proficiency in using CRM systems and LinkedIn for prospecting. Highly motivated, reliable, and target-driven with strong resilience. Ability to work both independently and collaboratively in a fast-paced environment. Preferred Skills Knowledge of Fibre, Voice, and PBX solutions. Familiarity with IT services and technology solutions. Strong organizational skills with excellent attention to detail.    

JOB DESCRIPTION Cape Town Sales Representative Our company is a Value-Add Distributor of Networking and aligned products and services including but not restricted to Lan Switching and Routing, Wi-Fi solutions, Cyber Security solutions, CCTV and surveillance and SD WAN. We are looking for a sales representative to be responsible for Selling our products and services to registered resellers and to develop relationships with new resellers. Duties will include telephone sales, client visits and presentations and product demonstrations. In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is essential. Sales Representative Responsibilities: Meeting or exceeding sales goals as set by the company. Generating New reseller relationships. Discovering new sales opportunities. Liaising with existing resellers to increase sales. Provide clients with quotations and proposals. Keeping our Salesforce CRM up to date with your activity and opportunity. Coordinating sales efforts in accordance with Company marketing programs. All aspects of sales account management including sales, logistics and payment from clients. Sales Representative Requirements: Experience in sales ideally in IT or aligned markets in Cape Town. Understanding of the sales process and dynamics. A commitment to excellent customer service. Excellent written and verbal communication skills. Superb interpersonal skills, including the ability to quickly build rapport with clients. Competency in Microsoft applications including word, excel, and 365. Able to work comfortably in a fast-paced environment. Remuneration: The successful applicant will receive. Basic salary commensurate with experience. Commission based on Sales.