Call Centres and BPO
CALL CENTRES & BPO ENVIRONMENTS
Workforce Development for Call Centres and BPO Environments
ICTEngage provides specialist training, recruitment and workforce development solutions for call centres and BPO environments operating within the ICT and telecom sector. We understand the high-volume, SLA-driven nature of contact centre operations and we design our programmes to address the real performance challenges facing agents, team leaders and operations managers.
Solutions for Call Centres and BPOs
What's Included
- Contact centre onboarding and induction training
- Technical support agent training for telecom products
- Customer service and communication skills training
- Complaint handling and escalation training
- Team leader and supervisor development
- Specialist call centre recruitment and staffing
- LMS-based training delivery for large agent populations