IT Support Technician

Industry: Information Technology (Managed Services / ICT)

Our client, operating within the Information Technology (Managed Services/ICT) industry, is seeking a skilled and reliable IT Support Technician to join their technical team. The ideal candidate will have solid experience within an ICT, IT, or Managed Service Provider (MSP) environment and will be responsible for delivering end-to-end technical support across hardware, software, networking, servers, cloud solutions, and security systems.

This role requires a hands-on professional who is confident working independently in a fast-paced support environment and capable of resolving a wide range of technical issues efficiently.

• Minimum of 3 years' experience in an ICT, IT Support, or Managed Service Provider (MSP) environment.

• Strong experience with Microsoft licensing, including setup, installation, configuration, and administration.

• Excellent networking knowledge, including LAN/WAN, TCP/IP, routing, switching, and troubleshooting.

• Experience installing, configuring, and supporting:

  Printers and multifunction devices

  CCTV systems

  • Servers (installation, maintenance, and basic administration)

  • Cloud-based solutions

  • Managed IT solutions

• Strong troubleshooting and fault-finding skills across hardware and software.

• Valid driver's licence will be advantageous.

• Provide first-, second-, and third-line technical support to clients.

• Install, configure, and maintain Microsoft operating systems, applications, and licensing solutions.

• Diagnose and resolve hardware, software, and network-related issues.

• Install, configure, and maintain printers, CCTV systems, and other IT infrastructure.

• Support server environments and perform routine maintenance.

• Assist with cloud solution deployments, user administration, and ongoing support.

• Configure and maintain networking equipment and troubleshoot connectivity issues.

• Ensure all support requests are logged, managed, and resolved within agreed service levels.

• Deliver professional customer service while providing technical support both remotely and onsite.

• Excellent troubleshooting and analytical skills.

• Strong networking knowledge.

• Solid understanding of IT infrastructure and managed services.

• Ability to work independently and prioritise workload effectively.

• Strong communication and customer service skills.

• High attention to detail with excellent problem-solving abilities.

• Self-motivated and proactive.

• Reliable and accountable.

• Professional and well presented.

• Able to perform well under pressure.

• Strong team player with a customer-centric approach