Key Responsibilities

• Install, configure, and maintain Yeastar PBX systems.

• Deploy, provision, and troubleshoot Yealink IP phones.

• Configure SIP trunks, extensions, IVRs, ring groups, queues, and call routing.

• Perform firmware upgrades and system maintenance.

• Diagnose and resolve VoIP quality issues including latency, jitter, packet loss, and one-way audio.

• Assist with PBX migrations, upgrades, and new client deployments.

• Configure softphones and remote user connectivity.

• Monitor telephony systems and proactively resolve issues.

• Install and configure routers, switches, and wireless access points.

• Configure VLANs, QoS, DHCP, DNS, NAT, and VPNs.

• Troubleshoot LAN, WAN, and internet connectivity issues.

• Perform network diagnostics and identify bottlenecks affecting voice services.

• Ensure network configurations support optimal VoIP performance.

• Assist with firewall configuration and network security best practices.

• Provide Level 1 and Level 2 desktop support.

• Install and configure Windows operating systems.

• Support Microsoft 365 users, including Outlook configuration.

• Troubleshoot printers, workstations, and peripheral devices.

• Configure user accounts, passwords, and permissions.

• Assist with endpoint deployments and workstation installations.

• Conduct onsite installations, maintenance, and fault resolution.

• Perform structured cabling, patching, and equipment installations where required.

• Install and replace network and telephony hardware.

• Complete site surveys and recommend infrastructure improvements.

• Travel to client sites as required.

• Manage support tickets within SLA requirements.

• Document technical work completed.

• Maintain accurate client records and network documentation.

• Escalate complex issues where necessary.

• Deliver excellent customer service across multiple client environments.

• Participate in an on-call support rotation if required.