We are seeking an experienced and highly skilled Senior IT Technician/Firewall to join our client's technical team. This role is responsible for planning, implementing, and maintaining secure and scalable IT environments for multiple clients. You will manage IT projects end-to-end, supervise technical team members, and act as a trusted advisor on infrastructure architecture and network security solutions.

The ideal candidate is a lateral thinker, proactive, solutions-driven, and comfortable working independently.

Key Responsibilities

• Design, configure, and maintain Sophos Firewalls.

• Plan, lead, and execute IT infrastructure projects from concept to implementation.

• Install, configure, and maintain Windows Servers and ensure proper backups, patching, and system security.

• Manage Microsoft 365 admin and SharePoint environments, including user management, permissions, and governance.

• Perform email migrations (Exchange / IMAP / Microsoft 365).

• Provide advanced desktop support and troubleshooting (remote and onsite).

• Configure and administer networking infrastructure, including VLANs, routing, switching, and Wi-Fi.

• Deploy and manage cloud solutions, including Azure-based architectures and cloud-hosted servers.

• Manage RMM/Patch Management tools and ensure proactive monitoring and maintenance.

• Install and support endpoint security solutions (ESET).

• Configure and support PABX systems (VoIP).

• Document configurations, project deliverables, and client environment details.

• Provide mentorship and leadership to IT support staff and technicians.

Core Technical Expertise (Minimum Requirements):

• 5+ years experience managing and leading IT teams

• 5+ years hands-on experience with firewall configuration and maintenance (Sophos preferred)

• 5+ years experience with Windows Server installation, maintenance & troubleshooting

• 5+ years experience managing Microsoft 365 Admin Centre & SharePoint Admin

• Extensive experience with email migrations (Exchange / IMAP / Microsoft 365)

• 10+ years proven desktop support experience (onsite & remote)

• 10+ years experience with network configuration and administration (routing, switching, VLANs, Wi-Fi, etc.)

• Solid experience planning and leading IT infrastructure projects

Cloud & Infrastructure (Advanced Experience):

• 3+ years experience in Azure cloud architecture

• 3+ years working with cloud-hosted servers

• 3+ years experience managing backup solutions

• 3+ years experience with RMM & patch management

Security & Additional Technical Skills:

• 3+ years experience installing and maintaining ESET Endpoint Security

• 2+ years experience configuring and supporting PABX / VoIP systems

Other essentials:

• Own reliable vehicle and valid driver’s licence

• Professional communication & presentation skills

• Ability to work independently and self-manage projects

Advantageous (Not Required, But Benefits Your Application)

• Office 365 certification

• A+, N+

• Microsoft certifications (MCSA / MCSE)

• Azure certification

• Firewall certifications

• VMware experience

• Tertiary IT qualification